Contact Centre Leader: Ops Excellence

Director of Contact Centre Join to apply for the Director of Contact Centre role at Michael Page. About Our Client This is a leading organisation and established MNC, operating on a global scale with a substantial workforce. The company is committed to delivering high-quality services and maintaining a strong customer focus. Accessible office location...

The Centre Leader leads in developing strategic plans and structures to foster a culture of care and trust, mentoring, collaborative professionalism and continuous learning within the Centre. He/She is responsible for managing and enhancing Centre operations while adhering to industry regulations. He/She drives operational and programme excellence by...

Job Summary: BlueTree Education is seeking a driven and service-oriented Centre Manager to lead the daily operations of our education centre. The ideal candidate will ensure smooth centre functioning, deliver excellent customer service, support the teaching team, and achieve enrolment and retention goals. Key Responsibilities: Centre Operations &...

A leading organisation in Singapore is seeking a Director of Contact Centre to oversee operations and enhance customer satisfaction. You will lead a large team, develop strategies for service delivery, and ensure compliance with industry standards. Ideal candidates have significant experience in customer service management and proven analytical skills. This...

FVP Head, Service Excellence & Learning, Retail Contact Centre 4 days ago Be among the first 25 applicants About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in...

A leading educational organization in Singapore is seeking a Centre Leader to oversee operations and foster a culture of care and trust. The candidate will manage resources, enhance Centre operations, drive program excellence, and develop collaborative partnerships. Strong leadership and communication skills are essential for successful mentoring and...

Business Analyst - Contact Centre Operations (Work Location - Jurong) An excellent Business Analyst - Contact Centre Operations opportunity has just arisen within a leading organisation undergoing digital and process transformation to enhance customer service performance.Job Purpose: Use data and business analysis to improve contact centre processes,...

Job Purpose The Senior/ Patient Service Associate, Contact Centre is responsible for delivering high-quality customer service through inbound and outbound calls, emails, live chat, text messaging and other communications channels.The role ensures timely resolution of enquiries, issues, and requests while maintaining service level standards, accurate...

Work Location:Must be okay with Both Alexandra and Maple Tree Business CentreShift Timing: 5 working days, 1 rest day and 1 off day per week42.5 hours per weekStaggered shift hours : 8.5 working hours between 7 am to 12:30am 1-hour meal break in betweenRest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)Or otherwise advised by...

Senior/Lead Executive – Centre for Service Excellence Join Nanyang Polytechnic as a Senior/Lead Executive in the Centre for Service Excellence. Your role will focus on designing and improving service experiences for learners, potential enrollers, industry partners, and the public, ensuring optimum experience across all stakeholder touchpoints. What the...