Asia Client Service Associate

7 days ago

Singapore AZQORE SA Full time

Azqore is a leader in outsourced banking services. One of the entities under Credit Agricole Indosuez Wealth Management, Azqore provides integrated solutions and quality services to our clients. Asia Client Service is dedicated to delivering operational and functional support to the users of Azqore's client banks. We pride ourselves on being a key driver of client service excellence, playing a crucial role in shaping the overall client experience. As the primary point of contact for our client entities, our team facilitates seamless communication and ensures that each interaction reflects our commitment to exceptional service.

Your Responsibilities

  • Reception, registration, classification & prioritization of clients' requests and questions.
  • Initial diagnosis, and follow-through until resolution, while ensuring communication and engagement of the clients in the interim. Escalate, where necessary, to the next support level, using Azqore's tools.
  • Coordinate actions between different support teams and stakeholders, both internal & external.
  • Contribute to process excellence and optimization, as well as knowledge management.
  • Host clients' meetings.

He/she will contribute and work closely with the team to provide functional/technical expertise and solutions in a timely, accurate and comprehensive manner, ensuring high efficiency and productivity.

Your core competencies

  • Bachelor degree, and/or professional qualification in Banking / Finance / IT.
  • At least 3 years\' working experience with financial products (mainly Securities; FXMM & its derivatives are a plus) as well as market infrastructures, regulations and operational risks related to the trade processing & settlement of these products.
  • Banking transactions & settlements processing experience is a strong advantage.
  • Strong grasp and knowledge of Banking IT tools.
  • Experience in Private Banking is a plus.
  • Strong communication and stakeholder management skills.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other

Pasir Gudang, Johore, Malaysia

#J-18808-Ljbffr

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