Senior Network Specialist

4 weeks ago

Singapur, Singapore Singtel Group Full time

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

  • Act as Level-3 engineer and Subject Matter Expert for Global Network Services.
  • Part of the 24x7 escalations team (on rotational standby call).
  • Manage incidents escalation to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner.
  • Provide Technical Support and consultancy as SME to internal stakeholder, for and not limited to service onboarding and process improvement.
  • Review complex change request and participate in pre-change council meeting.
  • Work closely and support problem management team to identify root cause of chronic problem or recurring issues, plan for preventive actions and improvement.
  • Analyse IP network performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
  • Occasionally provide training to Tier 1 and 2 engineers on the complex issue handled.
  • Support engineering teams on new product/ feature implementation and technical support matters.
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review of technical documentation for training materials, manuals, troubleshooting guides, etc

Skills for Success:

  • Minimum cisco CCNP with rich experience troubleshooting in complex enterprise LAN and large WAN.
  • At least 8+ years’ experience in similar support roles, working directly with large global customers and partners.
  • Good knowledge on Telco and enterprise network and technologies.
  • Working experience in configuring and troubleshooting SD-WAN technologies
  • Strong understanding of routing protocols like OSPF, BGP, MP-BGP, MPLS, TE, SR, QoS, SDWAN Overlay protocols.
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
  • Experience of Security services (IDS/IPS, Firewalls etc.)
  • Strong ability to independently debug broad, complex, and unique networks with mixed medium and protocols required.
  • Working Experience with Checkpoint, Juniper, and Fortinet products a plus
  • Having SD-WAN certification and/or CCIE is a great advantage.
  • Working experience minimum in one of the following SDWAN product: Cisco, Silverpeak, Velocloud, Fortinet, etc.
  • Cloud and Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus.
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