Order Processing and Customer Service Assistance
8 hours ago
in your role, you will be part of the regional Sales Operations team reporting into the Heads of Operations, APAC. The Operations Specialist team is involved but not limited, in all stages of the post-sales processes, ensuring an excellent customer service, from ordering until invoicing and after sales services. This role provides a high-level support to both internal and external parties to facilitate strong relationships and generate added value to the post sales process. This is a fast-paced team, ideal for someone who is highly organized, loves details and wants to exceed expectations.The Operations Specialist responsibilities will include, but are not limited to, order processing, troubleshooting and problem solving, tracking and reporting, basic claim management, training, basic project management and other assigned activities. Generate sales order, purchase order, invoice, credit note, debit note etc in our ERP System Ensure that all incoming emails/calls are attended to in a good manner Answer post sales questions related to logistic and documentation Basic experience in claim management for minor issues Must be detailed oriented with a proven ability to multi-task Effective communication, both in written and verbal form, to interact with cross functional international teams and departments Advanced understanding or knowledge of sales processes, order administration processes, etc. Monitor invoice payments and due dates Supporting month end closing activities Assist and work close with the sales team in daily sales operation and liaise between other departments on sales order for delivery Maintain and ensure proper documentation and filing system Strong ability to work under time constraints and meet tight deadlines Provide admin support & perform general admin duties Strong interest in identifying process improvement opportunities that support the key business operations Knowledge in Microsoft Outlook, Word, Excel and practice to work with ERP Systems Other responsibilities that may be assigned from time to time The Ideal Candidate should possess: prefered Bachelor's degree in business, communications or related field prefered min. 2-3 years of experience in similar function We also welcome applications from motivated graduates and career starters Exceptional attention to detail with strong organizational and prioritization skills Time management and scheduling deadlines Strong negotiation, communication, influencing and analytical skills with ability to develop & manage supplier and stakeholder relationships Excellent understanding of Supply Chain processes of international trading and logistics Data processing, Decision-making, Problem-solving skills A curiosity to learn our customers, business problems, use cases and work on solutions APAC market knowledge and customers cultural needs Excel, word, outlook, power point skills Fast learner of ERP processing and management system
-
Customer Service Officer
2 days ago
Singapur, Singapore INDOGUNA (SINGAPORE) PTE LTD Full timeJob purpose As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.Duties and responsibilities Process...
-
Invoice and Orders Processing Associate
2 weeks ago
Singapur, Singapore GL INTER-AGO PTE. LTD. Full timeOverview Description: Provide delightful service to customers placing orders via email/phone/fax. Timely and accurate entry of orders into the system; generating invoices/delivery orders. Plan and coordinate daily deliveries. Efficient day-to-day management to closure - filing, order tracking etc. Assist in selective administrative work assigned....
-
Order Taker/Co-ordinator
2 days ago
Singapur, Singapore FLINT INK AND CHEMICAL INDUSTRY PRIVATE LIMITED Full timeAre you an organized, detail-oriented individual with great communication skills? We are looking for a dedicated Order Taker / Coordinator to join our growing team in the manufacturing of inks and chemicals .Responsibilities: Handle customers' orders accurately and efficiently (phone, email, or in-person). Ability to speak Mandarin is a plus as we have...
-
Order Processing Coordinator
8 hours ago
Singapur, Singapore JA LAN TIONG PTE LTD Full timeManage end-to-end order processing, ensuring accuracy and timely delivery. Liaise with internal departments (sales, logistics, finance) to support customer requirements. Monitor inventory levels and coordinate to ensure product availability. Prepare and maintain sales reports, order tracking, and documentation. Provide responsive support to customers and...
-
Officer/ Executive
4 weeks ago
Singapur, Singapore Talent Trader Group Pte Ltd Full timeResponsibilities Deliver high-quality customer service support via email and phone. Respond to customer enquiries promptly and escalate issues when necessary. Manage sales orders from entry to completion. Allocate stock and coordinate delivery for customer orders. Maintain close communication with customers through regular meetings. Provide problem-solving...
-
Singapur, Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeIndoor Sales Executive Working hours: 5 days(Mon - Fri), 8.30am - 5.30pmLocation: 1 Corporation Dr (Lakeside)Salary:$2,200 - $3,000 Sales Responsibilities: Processing of sales orders, delivery orders, and invoice. Provide feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional sales support. Answer...
-
Senior Customer Service Coordinator
8 hours ago
Singapur, Singapore BARN & POTTER PTE. LTD. Full timeKey Responsibilities: Act as the primary point of contact for assigned customer accounts, providing regular onsite support to maintain strong client relationships. Visit customer locations to assist with order coordination, delivery arrangements, and product/service enquiries. Manage end-to-end customer order processing, from order receipt to delivery and...
-
Customer Service Officer
8 hours ago
Singapur, Singapore SAFRA National Service Association Full timeCUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System - Online, etc). To know the use of manual receipts / the rates, in the event of a computer...
-
E-commerce Customer Service Assistant
2 days ago
Singapur, Singapore MI SUPPLY PTE. LTD. Full timeJob Description As a E-commerce Customer Service Assistant, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience-from order to delivery. Key Responsibilities • Respond promptly to customer enquiries via...
-
CUSTOMER SERVICE COORDINATOR
2 days ago
Singapur, Singapore NPE PRINT COMMUNICATIONS PTE. LTD. Full timeJob Description -. Responsible for providing coordination and other administrative assistance to Sales Department to ensure smooth day-to-day operation of sales and business development• Effectively manage a large number of incoming enquiries on all e-commerce platforms and social media channels, phone calls, and ensure that issues are resolved both...