AVP, Distribution Training

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in fast-growing insurance markets with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828. For more information, please visit

– Bancassurance, Agency & FA Training Development: Develop and execute an overarching framework for designing groupwide training and development for Bancassurance, Agency & FA distribution with a focus on professionalism, productivity and quality.

– Bancassurance Elite Academy: Design and develop a segmented learning and development strategy and roadmap for Bancassurance Executives, Managers, Referrers, Distributors across all FWD Markets.

– Leader Development: Develop learning and development programs for Agency Executives, Agency leaders and IFA principals to elevate Agency and FA channels and ensure best-in-class leadership with coaching, joint fieldwork and activity management as core disciplines.

• Learning & Development leadership – Lead groupwide Learning & Development resources to design and implement Bancassurance, Agency training and development strategies and roadmap
• Training Frameworks and Curriculum design – Establish and develop Group learning frameworks and guide LBUs to design and implement Bancassurance, Agency & IFA partner learning and development curriculum and training roadmaps
• Training Execution – Partner with LBUs to identify and execute initiatives and programs to increase Banca Distributor, Referrer, Manager, Agent and leader quality, professionalism and productivity
• Champion the use of innovative training methodologies and develop new learning opportunities aligned to Bancassurance and Agency priorities
• Cross Functional leadership – Lead cross-function initiatives to design and implement training strategies to increase Bancassurance, agency and IFA partner productivity
• Build and maintain strong relationships with Bancassurance and agency leaders to understand training needs and align with organizational goals
• Learning Analytics – Monitor and review Bancassurance, Agency & FA channel performance, provide analytics and strategic guidance to deliver targets
• Stakeholder Management – Collaborate with Group Distribution & Propositions and other Group Office stakeholders to deliver groupwide strategic plans for Bancassurance, Agency & FA channels
• Best practice sharing – Facilitate best practices across countries and develop leadership and performance management capabilities for LBUs
• Stay abreast of industry trends and best practices in training and development to enhance agency training programs, including digital and interactive modules

• University degree or above
• At least 10 years' experience and track record in life insurance; leadership of distribution training functions, managing Bancassurance, Agency or IFA channels in Asian markets is a plus
• Experience in designing and developing Bancassurance, IFA, and/or Agency Training and development programs
• Competencies in Bancassurance, Agency and IFA management
• High standard of business ethics

• Understanding of the insurance industry, including current and emerging business models
• Excellent strategic thinking and problem-solving skills with strong business acumen
• Strong communication skills and ability to influence, particularly with C-level stakeholders
• Transformational mindset and awareness of corporate dynamics and HQ environment
• Able to work independently and as a team lead in cross-functional settings
• Good understanding of project management methodologies, frameworks, and standards

• Seniority level – Mid-Senior level
• Employment type – Full-time
• Job function – Training and Distribution
• Industries – Insurance