Restaurant Captain

4 days ago

Singapur, Singapore MANDAI RESORTS PTE. LTD. Full time

Main Duties and Responsibilities

We are seeking a passionate hospitality professional to join our team as our Restaurant Captain.

The incumbent will help embed and strengthen our brand’s service & quality standards and establish the relevant protocols.


Key Responsibilities

  • Responsible for supervising all aspects of the restaurant for its smooth operation on a daily basis.
  • Overseeing the associated for the smooth running of the restaurant during each shift.
  • Training new employees based on their abilities and skills to ensure quality customer service is provided at the restaurant.
  • Maintaining a strong relationship with suppliers and vendors.
  • Inspecting the food and beverage stock level and ensure that stocks are replenished and ordered in a timely manner.
  • Conducting inspections of the restaurant and ensure that proper hygiene is maintained.
  • Checking in with guests and making sure that they are getting served with the best quality and correct food orders.
  • Resolving customer complaints in a professional manner and provide service recovery as and when necessary.
  • Ensuring customer satisfaction with all the services provided to them.
  • Preparing daily reports and presenting them to the higher management.
  • Managing the outstanding bills and cash inflows of the restaurant.
  • Close off the cashier and ensure float is accounted for at the end of the shift.
  • Any other tasks and assignments as assigned by the Restaurant Manager.

Job Requirements

  • Diploma in Food and Beverage Services or an equivalent professional qualification in a related field
  • 3 to 5 years’ experience, preferably in the hospitality or food & beverage industry.
  • Strong interpersonal, communication and organizational skills.
  • Able to handle matters independently and in a fast-paced environment.
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