Automation Analyst

2 weeks ago


Singapur, Singapore ELITEPRO ACCOUNTING AND CONSULTING PTE. LTD. Full time

Collaborate with business users and stakeholders to gather, analyze, and document business processes suitable for automation using process maps (PDD), Business Requirement Documents (BRD), and Solution Design Documents (SDD). Identify and quantify automation opportunities, focusing on improving efficiency and controls. Work closely with RPA developers to ensure clarity of requirements and the technical feasibility of the proposed automation solutions. Create and document test procedures, scenarios, and cases. Support User Acceptance Testing (UAT) and system integration testing (SIT) to ensure the solution meets business requirements and quality standards. Assist in the deployment of automation solutions and provide L1-L3 support for existing automations, including troubleshooting and problem-solving issues that arise in day-to-day operations within specified Service Level Agreements (SLAs). Maintain comprehensive technical documentation and provide training and knowledge transfer to end-users and support teams. Ensure all automation initiatives adhere to established governance, security, and quality standards, following Agile or Waterfall methodologies. #J-18808-Ljbffr


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