Centre Manager

1 week ago

Singapur, Singapore LVL Music Academy Full time

About LVL Music Academy

Founded in 2013, LVL Music Academy is a leading music school and instrument shop in Singapore, specializing in string instruments (violin & cello). LVL is the first music hub in Singapore to combine a music school, instrument shop, and in-house repair workshop under the same roof, providing students, parents, and musicians with a truly comprehensive music experience.

Company Mission/Vision

LVL Music Academy’s mission is to be the first choice for music education and string instrument retail in Singapore, creating a supportive, inspiring, and professional environment where students, parents, and staff thrive.

About The Role

LVL Music Academy is seeking a Centre Manager to lead and mentor a team of front-line staff in achieving business goals and delivering exceptional customer experiences. The Centre Manager will be equipped with strong organizational and sales skills, deep product knowledge, and a passion for music education to promote LVL’s services and programs effectively.

Roles & Responsibilities
  • Sales and Growth : Drive sales and upsells of instruments, accessories, and lessons.
  • Retain existing customers through effective problem-solving and excellent service standards.
  • Maintain or exceed closure/conversion rate targets for trial lessons to ensure maximum output from leads.
  • Team Leadership and Development : Mentor and cultivate team members through on-the-ground coaching to help them achieve their individual targets.
  • Execute teacher and staff growth plans to meet monthly performance objectives.
  • Foster a positive work culture aligned with LVL Music Academy values.
  • Customer Service and Operations : Answer incoming phone calls and emails promptly and professionally.
  • Ensure seamless day-to-day operations, including scheduling, registration, and student administration.
  • Support operational tasks, including inventory management, merchandising, and general centre housekeeping.
  • Uphold the highest quality of service standards to enhance student satisfaction and mitigate turnover.
  • General Administration : Track and report on sales, staff performance, and operational metrics.
  • Perform any other duties assigned by the Management team to support the overall success of the centre.
Hiring Criteria
  • Minimum of 2–3 years’ experience in customer service, with at least 1 year in a managerial or supervisory role.
  • Available to work retail hours and on weekends.
  • Strong adaptability, leadership, and problem-solving skills.
  • Proficiency in written and spoken English (bilingual or trilingual a plus).
  • Goal-driven, able to focus and prioritize tasks to drive centre growth.
  • Positive, outgoing, and passionate about customer service and music education.
Perks and Packages
  • Gross Salary: $4,000 per month
  • Performance and Incentive Bonuses $1,000
  • Medical and Insurance Coverage
  • 14 days Annual Leave and Sick Leave
  • In-House Learning, Development, and Training
  • Professional Career Development Opportunities
  • Complimentary Music Lessons
  • Vibrant and Supportive Company Culture
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