Centre Manager
3 days ago
Job Summary Assist Head of Operations in the efficient operations of the medical, diagnostic, and administrative services at the medical centre. Support the development of partnerships and new services with other healthcare organisations and work with the Strategic Partnerships Department to provide efficient and quality services to clients. Ensure proper record and documentation for all clinic matters. Centre Managers are subjected to deployment to other Medical Centres. 1. Financial Performance Work closely with Head of Operations, Clinical Services and Strategic Partnership Department in the implementation of activities and services to reach revenue targets for the medical centre. Ensure a well-governed financial management system including cost and inventory control. Prepare and submit monthly financial reports to Head of Operations. Tally end of day collection and supporting documents. 2. Clinic Administration and Team Management Collaborate with inter-disciplinary team to ensure that clinical and administrative staff requirements are well planned for. Work with Head of Operations to enforce all medical centre's policies, standards of procedures and work instructions are in line and adhered to. Responsible for the accuracy and completeness of all important documents before dispatch such as medical reports. Conduct meetings with inter-disciplinary team to monitor performance of centre and work with Head of Operations and Quality Management Department to improve customer service. 3. Customer Service Quality Meet targets for customer satisfaction and net promotion scores Work closely with Quality Management Office to identify areas of improvement and implement these changes with Head, Operations. Assist Head of Operations in the investigation and follow up on complaints and feedback. 4. Equipment, Supplies and Maintenance Work closely with Procurement and Facilities Departments in organising for and keeping proper records of calibration, quality control, equipment inventory, repair and preventive maintenance. 5. Clinical Service Quality Work with Head of Operations and Quality Management Office in the implementation and audit of all matters related to the clinic. 6. Others Keep up to date with the various service components of Health Screening Packages and all other services rendered at Medical Centres. Schedule, co-ordinate meetings when required. Support the orientation of new staff as needed. 7. Any other duties assigned by Head of Operations. Job Requirements Degree with at least 8 years' experience, preferably in healthcare operations with at least 3 years in a supervisory role Strong interpersonal and communication skills with the ability to negotiate with key stakeholders to reach strategic outcomes Self-directed and independent with the ability to work under tight timelines An excellent team player who is resourceful and meticulous Strong communication and interpersonal skills Strong organisational and leadership skills Proficient in Microsoft Office with prior experience managing clinic management systems Proven ability in leading and advocating change. Able to work 5.5 working days Only shortlisted candidates will be notified. Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below. #J-18808-Ljbffr
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