Techical Support Analyst

4 days ago

Singapur, Singapore TITANSOFT PTE. LTD. Full time

*Ring Ring* Your end-users need your help Will you rise to the occasion and answer the call, drawing on your expertise to solve the problem that they are facing at that moment? Our Technical Support Analysts are the "Batmen" of Titansoft, give them the bat-signal, and they will look into your issue and beat them into oblivion. *POW*

What a Technical Support Analyst does in Titansoft

  • Assist in product support for end users
  • Coordinate with team members to resolve reported problems by end users within SLA
  • Provide a single point of contact for end users to report problems
  • Work closely with team members to suggest and propose prevention methods or workarounds for problems
  • Be proactive with system monitoring, provide efficient solution and action before end users report / problems occur
  • Take responsibility on receiving reports or problems until the root cause is solved or preventive action is applied
  • Willing to perform 24/7 support duties on rotational basis
  • Perform tasks assigned by direct supervisor

What we are looking for in a Technical Support Analyst

Qualifications

  • Minimum Advance Diploma in Computer Science or related field

Experience

  • At least 1 year of technical support customer service experience in a corporate IT environment.
  • Basic knowledge in TCP/ IP networking as well as web services
  • Basic knowledge in web application development and support

Skills

  • Ability to work on their own initiative and be a self-starter
  • Detail-oriented and ability to consistently produce high quality, accurate work
  • Exceptional problem solving and troubleshooting skills
  • Willingness and ability to work cooperatively with others as part of a team
  • Flexibility in terms of responsibilities and working arrangements
  • Good interpersonal and communication skills with report writing and documentation skills
  • Ability to work under pressure for deliverables

What makes a (super) Technical Support Analyst in Titansoft AKA the "great to haves"

  • Candidates who are skilled in IIS, SQL, Logparser and Powershell
What everyone gets in Titansoft (psst. We didn't get that Great Place To Work in Singapore 2024 Award for nothing)
  • 18 days of rest and relaxation for each year (P.S. It gets even better over the years)
  • Competitive salaries and bonuses bench-marked against big players in the industry (Yeap, those companies)
  • Flexible working hours (Sleep in a little longer after fixing that pesky bug from last night)
  • Comprehensive insurance coverage
  • Wellness fund (Flexibilty to use it for medical, dental, EAP or even attraction parks)
  • Very well-stocked pantry (We've never heard of the term 'Hunger Games', nope)
  • Communities of Practice and Workshops catered for your growth and learning
  • Substantial subsidies and programs to keep that creative flow while having fun (Health promotion program, annual overseas company outing, an annual dinner that nobody will ever forget, etc.)
  • Hardcore work and hardcore fun

Working at Titansoft will probably be unlike any other careers you have ever had. Discover why you should join us

#J-18808-Ljbffr

  • Operations Support Analyst

    4 days ago

    Singapur, Singapore Nicoll Curtin Full time

    Direct message the job poster from Nicoll Curtin Recruitment Consultant at Nicoll Curtin - Software Engineering, Cloud, Automation Operations Support Analyst – e-HR (Authorizations & Workflow) We are seeking an Operations Support Analyst to provide expertise in authorization, access controls, and workflow management for the e-HR system. This role...

  • IT Support Analyst

    4 days ago

    Singapur, Singapore Maples Group Full time

    Overview Maples Group is a leading provider of financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations. We hire smart and sharpen smarter, arming talent with best-in-class resources and skills. With 18 locations across the Americas, Asia, Europe and the Middle East, our...

  • Application Support Analyst

    4 days ago

    Singapur, Singapore Titansoft Pte Ltd Full time

    Join us to apply for the Application Support Analyst role at Titansoft Pte Ltd About Us Do you have a keen and methodical eye for solving complex puzzles? Are you confident in handling numbers? Do you enjoy navigating data to create meaningful tables and graphs? If so, the role of an Application Support Analyst (ASA) might be perfect for you! As an...

  • Applications Support Technology Lead Analyst

    4 days ago

    Singapur, Singapore Citi Full time

    Apps Support Tech Lead Analyst - SINGAPORE Join to apply for the Apps Support Tech Lead Analyst - SINGAPORE role at Citi Apps Support Tech Lead Analyst - SINGAPORE 5 days ago Be among the first 25 applicants Join to apply for the Apps Support Tech Lead Analyst - SINGAPORE role at Citi Get AI-powered advice on this job and more exclusive features. The...

  • IT Support Analyst, Treasury

    4 days ago

    Singapur, Singapore TD Full time

    IT Support Analyst, Treasury & Balance Sheet Management Join to apply for the IT Support Analyst, Treasury & Balance Sheet Management role at TD IT Support Analyst, Treasury & Balance Sheet Management Join to apply for the IT Support Analyst, Treasury & Balance Sheet Management role at TD Get AI-powered advice on this job and more exclusive features. Job...

  • Application Support Analyst CMI

    4 days ago

    Singapur, Singapore Crédit Agricole Group Full time

    The Department and Position The position is within the Capital Markets IT (CMI) division which manages information systems for capital markets activities including Front Office (FO) booking platforms, Risk Management (RM) control and regulatory reporting systems, financial product and contract valuation systems, and much more. “Run the bank” is the...

  • Graduate Analyst

    4 days ago

    Singapur, Singapore Altman Solon Full time

    The Analyst role is our entry-level strategy consulting role and is the foundation of the analytical engine powering client work at Altman Solon.As an Analyst, you will work on a diverse range of activities. You will:Assemble insights from multiple sources to create a compelling, structured argument to create a case for change Gather information through desk...

  • Application Support Analyst

    2 days ago

    Singapur, Singapore CORETRM PTE. LTD. Full time

    Overview At CoreTRM, we are redefining the landscape of Commodity/Energy Trading and Risk Management (C/ETRM) with our modern, cloud-based software platform. Headquartered in Singapore, we serve commodity and energy trading organisations around the globe, simplifying the full trade lifecycle from capture through operational logistics to financial...

  • Commercial Operations Support Analyst

    4 days ago

    Singapur, Singapore LONZA BIOSCIENCE SINGAPORE PTE. LTD. Full time

    Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is dedicated individuals collaborating, brainstorming ideas that contribute to the success of businesses in serving people. In return, we empower our individuals to take...

  • Data Analyst Engineer

    4 days ago

    Singapur, Singapore Manpower Singapore Full time

    Join to apply for the Data Analyst Engineer role at Manpower Singapore Join to apply for the Data Analyst Engineer role at Manpower Singapore Work with data science team to complete game data analysis, including data logic combing, basic data processing, analysis and corresponding development work. Complete basic data analysis, machine learning analysis,...