Cloud Service Delivery Manager

3 days ago

Singapur, Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full time

Key Responsibilities: Manage Cloud Service Delivery - Oversee the end-to-end delivery of cloud services, ensuring adherence to SLAs and operational excellence. Incident and Problem Management - Lead incident resolution, perform root cause analysis, and implement preventive measures to minimize service disruptions. Service Monitoring and Optimization - Utilize tools like CloudWatch and Azure Monitor to track performance, identify bottlenecks, and ensure system health. Continuous Improvement - Drive initiatives to enhance service efficiency, reliability, and cost optimization through automation and process enhancements. Client Relationship Management - Act as the primary point of contact for clients, handling escalations and ensuring high customer satisfaction. Service Reviews and Reporting - Conduct periodic service reviews, preparing detailed reports on SLAs, KPIs, incidents, and improvement plans. Resource and Capacity Planning - Manage cloud resources and capacity planning to support scalability and optimal service performance. Governance and Compliance - Ensure all cloud services comply with internal standards, ITIL processes, and regulatory requirements. Security and Risk Management - Collaborate with cybersecurity teams to maintain security controls, remediate vulnerabilities, and enforce data protection policies. Cross-Functional Collaboration - Work closely with Cloud Operations, DevOps, and Infrastructure teams to align service delivery with organizational goals. Job Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. 8-10 years of relevant experience, including at least 4-5 years in service delivery management and 3 years in cloud service delivery or operations. Strong hands-on understanding of AWS, Azure, or GCP platforms, including performance monitoring tools. Proven track record in managing production environments, incident response, and change management processes. Demonstrated ability to lead and mentor technical teams, fostering collaboration and accountability. Excellent communication and relationship management skills with experience handling enterprise clients. Strong problem-solving skills and ability to analyze performance metrics to drive data-informed decisions. Familiarity with ITIL processes, DevOps practices, and cloud governance frameworks. Understanding of cybersecurity principles, compliance standards, and risk management within cloud environments. Ability to work independently, handle multiple priorities, and perform effectively in dynamic or fast-paced settings. To Apply, please kindly email your updated resume to Regret to inform that only shortlisted candidates will be notified. CEI: R EA License: 14C7275

  • Cloud Service Delivery Manager

    3 weeks ago

    Singapur, Singapore PERSOL SINGAPORE PTE. LTD. Full time

    Cloud Service Delivery Manager An excellent Cloud Service Delivery Manager opportunity has just arisen with a leading global brand. Job Purpose Ensure reliable, secure, and efficient cloud service delivery while driving customer satisfaction and improvements. Job Responsibilities Oversee cloud service operations across AWS/Azure, ensuring uptime,...

  • Cloud Service Delivery Manager

    1 day ago

    Singapur, Singapore Adecco Personnel Pte Ltd. Full time

    Overview Are you passionate about delivering high-quality cloud services and leading operational excellence? We're looking for a Cloud Service Delivery Manager (SDM) to join our growing team! As the SDM, you'll be the bridge between technology and customer satisfaction—ensuring our cloud environments (AWS, Azure, or both) are operating efficiently,...

  • Cloud Service Delivery Manager

    3 days ago

    Singapur, Singapore ENGGSOL PTE. LTD. Full time

    The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery...

  • Cloud Service Delivery Director

    1 week ago

    Singapur, Singapore ENGGSOL PTE. LTD. Full time

    Overview Cloud Services Delivery Director – In this role, you will lead cloud operations team. This role will be instrumental in driving our cloud strategy, overseeing cloud migrations, and ensuring the ongoing operational excellence of our cloud environments. The ideal candidate possesses a strong understanding of AWS and Azure architectures, a deep...

  • Service Delivery Director

    4 weeks ago

    Singapur, Singapore ITCAN PTE. LIMITED Full time

    Cloud Services Delivery Director – In this role, you will lead cloud operations team. This role will be instrumental in driving our cloud strategy, overseeing cloud migrations, and ensuring the ongoing operational excellence of our cloud environments. The ideal candidate possesses a strong understanding of AWS and Azure architectures, a deep commitment to...

  • Service Delivery Manager

    1 week ago

    Singapur, Singapore NEWTONE SERVICES PTE. LTD. Full time

    We’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems. Key Responsibilities Act as...

  • Service Delivery Manager

    1 day ago

    Singapur, Singapore NEWTONE CONSULTING PTE. LTD. Full time

    We're looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead the seamless delivery of critical services, acting as the primary point of contact for stakeholders and ensuring high-quality implementation, support, and management of ICT systems.Key Responsibilities: Act as...

  • Cloud Services Delivery Director

    4 weeks ago

    Singapur, Singapore IDC TECHNOLOGIES (SINGAPORE) PTE. LTD. Full time

    Overview Involved in IT Infrastructure design, Project Management assignments, Strategy formation assignments and Procurement advisory assignments for various clients. Led and delivered multiple small to medium sized development and enhancement of projects. Performed project estimation, planning, monitoring and control for different stages of the project....

  • Service Delivery Manager

    3 weeks ago

    Singapur, Singapore Xcellink Pte Ltd Full time

    The Service Delivery Manager (PMET) will oversee the management and delivery of technology services for our clients. This position demands a keen focus on ensuring that service levels are met or exceeded while enabling successful project execution and operational performance. Key Responsibilities: Service Delivery Ensure that all business service deliverable...

  • Service Delivery Manager

    4 weeks ago

    Singapur, Singapore GOLDTECH RESOURCES PTE LTD Full time

    Key Responsibilities Lead and manage a team of engineers responsible for network operations and managed services. Ensure service delivery performance meets contractual SLAs and customer expectations. Drive continuous improvement through automation, cloud adoption, and process optimization. Act as the main escalation point for major incidents and coordinate...