APAC Head of Digital Enablement

Responsibilities

• Lead, mentor, and manage a team of 5 Product Owners and their respective squads, ensuring alignment with organizational goals and fostering a collaborative and high-performing team culture.
• Provide guidance and support to Product Owners in prioritizing backlogs, defining roadmaps, and delivering value to stakeholders.
• Strategic Alignment: Collaborate with senior leadership to define and execute the digital partner business strategy through Chubb Studio. Ensure that the squads' objectives align with the organizational goals, focusing on driving growth and enhancing partner and customer experiences.
• Solution Success and Business Objectives: Own the success of digital solutions delivered through Chubb Studio, ensuring they meet partner and business objectives. Work closely with Product Owners and squads to deliver solutions that drive measurable outcomes, including partner satisfaction, revenue growth, and operational efficiency. Continuously evaluate solution performance and implement improvements to maximize impact and value.
• Digital Enablement: Oversee the development and delivery of digital solutions that enable and enhance partner business capabilities via Chubb Studio. Drive innovation and continuous improvement in digital products and services to meet the evolving needs of partners and customers.
• Stakeholder Collaboration: Act as the primary liaison between the squads and key stakeholders, including Sales, Claims, Partner Experience, and Customer Experience teams. Facilitate effective communication and collaboration to ensure alignment on priorities, timelines, and deliverables.
• Performance Monitoring and Reporting: Establish and monitor key performance indicators (KPIs) to measure the success of digital initiatives and ensure accountability across squads. Provide regular updates to leadership on progress, challenges, and opportunities for improvement.
• Resource Planning and Allocation: Ensure optimal allocation of resources across squads to meet project deadlines and deliverables. Identify and address resource gaps, including skills development and recruitment needs.
• Agile Practices and Delivery Excellence: Champion Agile methodologies and best practices across squads to ensure efficient and effective delivery of digital solutions. Drive a culture of continuous learning, adaptability, and innovation within the teams. Identify and mitigate risks associated with digital initiatives, ensuring compliance with organizational policies and industry regulations. Proactively address challenges and roadblocks to maintain project momentum.
• Customer-Centric Focus: Advocate for a customer-first approach in all digital initiatives, ensuring that solutions meet the needs of end-users and enhance their experience. Gather and analyze feedback from partners and customers to inform product improvements and innovations.
• Market and Industry Awareness: Stay informed about industry trends, emerging technologies, and competitive landscape to identify opportunities for differentiation and growth. Leverage insights to drive strategic decisions and maintain Chubb Studio's competitive edge in the market.

• Key Experience: Proven experience managing cross-functional teams, including Product Owners and Agile squads, ideally in a digital or technology-driven environment. Demonstrated ability to lead, mentor, and develop high-performing teams. Strong background in product management, with experience overseeing the development and delivery of digital products and solutions. Familiarity with Agile methodologies, including Scrum and Kanban, and experience working in an Agile environment. Experience driving enabling partner ecosystems and business growth through digital platforms. Knowledge of digital tools, APIs, and platforms that support partner integration and customer experience. Experience in the insurance, financial services, or related industries is highly preferred. Understanding of partner ecosystems, claims processes, sales operations, and customer experience strategies. Proven ability to collaborate with and influence senior stakeholders across Sales, Claims, Partner Experience, and Customer Experience teams. Strong communication and interpersonal skills to manage relationships and align priorities across diverse teams. Experience in developing and executing strategies that align with organizational goals and drive measurable business outcomes. Ability to balance long-term vision with short-term delivery objectives. Experience in establishing and tracking KPIs to measure the success of digital initiatives and team performance. Ability to analyze data and provide actionable insights to leadership. Familiarity with risk management practices and regulatory compliance in the insurance or financial services industry. Experience in designing and delivering solutions that prioritize customer needs and enhance customer experience. Ability to gather and analyze customer feedback to inform product improvements. Knowledge of emerging technologies, industry trends, and competitive landscape to drive innovation and maintain a competitive edge.
• Educational Background: Bachelor’s degree in business administration, Computer Science, Information Technology, or a related field. Master’s degree (MBA or equivalent) is preferred but not mandatory.
• Professional Certifications: Certifications in Agile methodologies (e.g., Certified Scrum Master, SAFe Agilist, or PMI-ACP). Product Management certifications (e.g., Pragmatic Institute, AIPMM, or similar) are a plus. Familiarity with digital tools and platforms (e.g., API management, cloud technologies) is advantageous.
• Experience: Minimum 8–12 years of experience in product management, digital transformation, or related roles. At least 3–5 years of experience in a leadership or managerial role overseeing cross-functional teams. Experience in the insurance, financial services, or technology sectors is highly preferred.
• Knowledge: Industry knowledge of insurance and financial services, regulatory requirements, digital enablement tools and platforms, and Agile methodologies (Scrum, Kanban, SAFe). Awareness of market trends, competitor strategies, and opportunities for differentiation. Risk management and regulatory compliance in digital initiatives. Customer-centric design and feedback analysis. Awareness of emerging technologies and digital innovation trends.

• Not Applicable

• Full-time

• Marketing and Sales
• Industries

Note: This description has been refined for clarity and formatting. The original extraneous lines and boilerplate have been removed to focus on responsibilities and qualifications.