Datacenter Operations Engineer

3 weeks ago

Singapore ByteDance Full time
Datacenter Operations Engineer (DCO), Infrastructure Engineering Responsibilities
  • Work within a ticketing system in support of the server fleet.
  • Be the first point of contact for break-fix technicians.
  • Prioritize ticketing queues and work to resolve escalations.
  • Perform power cycles, troubleshooting, and replace failed components.
  • Physically assist in moving and installing equipment.
  • Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
  • Have a strong desire and capability to learn, grow, and develop new skills.
  • Participate in an on-call rotation.
  • Establish strong working relationships with various internal teams and external partners.
  • Assist with inventory and asset management.
  • Work with physical security and EHS teams to support site health and compliance.
Qualifications
  • College/Technician Degree or equivalent professional experience/certification in Engineering.
  • Knowledge of Linux and server hardware repairs.
  • Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP.
  • At least three years of experience supporting IT equipment or related technology.
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