Technical Support

4 weeks ago

Singapur, Singapore Ailytics Full time

Technical Support / Deployment Specialist

Here at Ailytics, we’re building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square meters

Our Deployment Specialists are responsible for the physical delivery and installation of hardware for our AI solutions. This role is based in Singapore and will require a valid Singapore driving license.

Responsibilities

  • Deliver, install, and connect our hardware to customer camera systems.
  • Troubleshoot and resolve any technical issues to ensure customer satisfaction.
  • Provide comprehensive support for our web dashboard and mobile applications; including user account creation, site creation, and troubleshooting.
  • Work collaboratively with internal teams for any customer escalations and to enhance the overall customer experience.
  • Provide constructive product feedback and on-the-ground suggestions to our technology team.
  • Contribute to the documentation of operational processes, blueprints, and best practices as the team evolves.

Requirements

  • A Class 3 driving license is a must, as there will be frequent travel/transport required for this role.
  • Good communication, interpersonal, and problem-solving skills
  • Prior experience with IP and Subnet.
  • Prior experience with BIOS, and Windows Setup.
  • Prior experience with IP Cameras and troubleshooting would be a great bonus.

Why Work At Ailytics?

  • This is an opportunity to create lasting impact and explore the intersection of AI and safety.
  • We’re a startup that’s still in its early stages. If you’re looking for an environment where you can really make an impact, this is it.
  • We value strong standards, high transparency, and low egos. Let us know if this sounds like you.

Ailytics is an equal opportunities employer and welcomes applications from all qualified candidates.

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