Senior Business Analyst

4 days ago

Singapur, Singapore Certis Full time

Senior Business Analyst - SAP (SD/MM/CS)

Date: 9 Sept 2025

Location: Singapore

Business Unit: Enterprise Systems

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

Life at Certis
  • Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower -driven by trust, powered by people.
  • Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
  • Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long-term value, not just for our customers, but for society and the environment.
Duties & Responsibilities
  • Serve as the SAP SD/MM/CS SME, ensuring reliable system performance, seamless integration, and alignment with business objectives.
  • Analyze and optimize business processes, translating requirements into functional specifications, system configurations, test scripts, and training materials.
  • Lead or support SAP projects, including implementations, enhancements, and upgrades, managing timelines, budgets, scope, and risks.
  • Provide end-user support, ensuring timely resolution of issues in line with SLAs, and handle minor change requests.
  • Maintain comprehensive documentation and ensure all changes comply with change management, cyber security, and audit requirements.
  • Collaborate with cross-functional teams and stakeholders, serving as the primary liaison between business units and SAP technical teams.
Skills & Experience
  • 6–8+ years of hands-on SAP experience with strong expertise in SD, MM, and CS modules, including configuration and process knowledge.
  • Proven track record in SAP implementation and enhancement projects within complex, multi-country business environments.
  • Deep understanding of end-to-end processes: order management, procurement, logistics, commissions, tagging, and after-sales service.
  • Strong analytical, problem-solving, documentation, and stakeholder management skills, with the ability to communicate effectively across teams.
  • Bachelor’s degree in Information Systems, Business, Engineering, or related field; familiarity with SAP Fiori, S/4HANA, or AI-driven integrations is a plus.
Recognition & Reward
  • Be part of a purpose-driven, values-led workplace that fosters collaboration, respect, and a culture of continuous growth.
  • Enjoy a competitive remuneration package with performance-based incentives and eligibility for annual bonuses.
  • Benefit from comprehensive medical and dental coverage, along with holistic wellness initiatives and dedicated mental health support.
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