Customer Service Analyst

2 weeks ago

Singapur, Singapore AIA SINGAPORE PRIVATE LIMITED Full time

The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre. The CSA is expected to provide high service standards to customers who visit the Service Centre.Responsibilities: Provide consistent and positive customer experience to all walk-in customers. To ensure accuracy and compliance for all customers' requests. Educating customers on the features and benefits of our digital tools. Handle and manage appeals, feedback and first level escalations. Constantly identify process improvements with the objective to improve overall customer experience. Requirements: At least a diploma or degree of any field Minimum 2 years of experience in customer service, preferably in the insurance industry Have a passion to deliver customer-centric service Good communication skills, strong attention to detail and problem-solving skills Resilient and able to work effectively under pressure A team player with high level of commitment and flexibility

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