Senior Product Manager

3 weeks ago

Singapur, Singapore KLOOK TRAVEL TECHNOLOGY PTE. LTD. Full time

About Klook Klook is Asia's leading travel and experiences platform. We curate the most joyful experiences so that users can satisfy their relentless curiosity for adventure and experiences at home and around the world. With our website and app, users can experience a world of joy, from attractions, tours to local transportation and stays. Job Description What you’ll do Understand the competitive payment & fraud landscape in local markets, discover market insights and identify customer pain points Act as payment & fraud expert / consultant for the product internally and externally, and as the primary product contact for queries related to the product Partner with finance and business stakeholders in evaluating payment gateway/acquiring related objectives and needs Manage payment partners & fraud solution providers in any product related engagement to build innovative payments products for our customers Collaborate with engineering, design, analytics and customer-facing teams, manage configurations, develop best practice processes and deliver future enhancements Review and analyze existing payment systems & fraud tools and data for its effectiveness, drive system enhancements, upgrades and modifications Lead the design, resource management, implementation and support of new modules in payment systems & fraud tools Ensure documentation and procedures are complete Provide leadership that adheres to company's culture and standards that values teamwork, innovation, and customer service What you'll need Bachelor's Degree in Information Systems, Computer Science, or equivalent At least 5 years of related experience Experience working in a MNC and within a matrix organization, eCommerce background is a plus Experience in payment processing, acquiring, and fraud management strongly preferred Fluency in spoken and written English and Mandarin Chinese for liaison with regional stakeholders Exceptional stakeholder management, communication and interpersonal skills are required to present strategies and solutions to both technical and non-technical audiences Excellent project management skills and ability to effectively juggle multiple projects at one time and meet project deadlines Demonstrated track record of process improvements and desire to implement best practices Obsessed about continuous product improvement #J-18808-Ljbffr

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