Operations Lead

4 days ago

Singapur, Singapore Binance Full time

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider, serving over 250 million users in more than 100 countries . Known for world-class security, high-speed trading, deep liquidity, and innovative product offerings, Binance’s mission is to increase the freedom of money and improve global financial access through the power of blockchain.

About the Role

As the Operations Lead – Card/Payments , you will spearhead high-impact initiatives across Binance’s payment and card product lines. You will be responsible for operational performance, compliance, vendor management, and post-launch execution, ensuring smooth and scalable payment solutions.

Responsibilities
  • Lead and manage the end-to-end execution of Card/Pay projects in collaboration with internal and external stakeholders.
  • Oversee all operational processes related to card and payment products; continuously identify opportunities for improvement.
  • Ensure compliance with local and international regulations and uphold the highest industry standards.
  • Monitor, analyze, and report on performance metrics to optimize operations.
  • Manage third-party vendors, including contract negotiations and SLA performance tracking.
  • Address and resolve escalated operational issues and complex card-related cases.
  • Oversee card dispute processes and ensure timely resolutions.
  • Ensure accurate and timely settlements and reconciliations.
  • Provide ongoing operational support post-launch, working cross-functionally with customer service, product, risk, tech, and finance teams.
Requirements
  • 8–10 years of experience in operations, preferably in the card and payments industry.
  • Deep understanding of card issuing, transaction processing, and settlement workflows.
  • Proven track record managing complex operations in a global, cross-functional environment .
  • Experience in handling vendor relationships , including oversight of SLAs and contracts.
  • Strong problem-solving skills, attention to detail, and ability to handle escalated issues effectively.
  • Excellent communication and project management skills.
Why Join Binance?
  • Work at the forefront of Web3 and blockchain innovation.
  • Collaborate with world-class talent in a global, flat-structured organization.
  • Take ownership of high-impact, fast-moving projects.
  • Enjoy flexible, remote work arrangements.
  • Access competitive salary and comprehensive benefits.
  • Thrive in a results-oriented culture with career advancement and continuous learning opportunities.
Workplace Type

Remote – Flexibility based on business needs.

Equal Opportunity Statement

Binance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Submit your application through Binance Careers.

By applying, you agree to Binance's Candidate Privacy Notice.

Enterprise Product Manager, Integrations Team Lead, Transaction Monitoring Compliance Operations Operational Risk Senior Analyst, Business Resiliency - United Kingdom CX WFM Capacity Planning Specialist - India #J-18808-Ljbffr

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