Data Scientist

4 days ago


Singapur, Singapore HCLTech Full time

Associate Manager - Operations & Recruitment-APAC TAG Team Role Overview

We are looking for a passionate Data Scientist to join our team and drive the development of customer experience dashboards using Tableau.

Responsibilities
  • Design, develop, and maintain interactive Tableau dashboards that visualize customer experience metrics.
  • Integrate and analyze data from multiple sources including surveys, emails, call transcripts, social media posts and other interactions.
  • Apply natural language processing (NLP) techniques or Large Language Model (LLM) to extract topics, sentiments, and trends from unstructured text data.
  • Write efficient SQL queries to extract and manipulate data.
  • Develop Python scripts for data preprocessing, sentiment analysis, and topic modelling.
  • Collaborate with cross-functional teams to define KPIs and data requirements.
Skills Requirement
  • Bachelor's degree in Data Science / Computer Science/ Statistics/ Information Technology or related fields.
  • 3–5 years of experience in a data science or analytics role.
  • Proficiency in Tableau for dashboard creation and data storytelling.
  • Strong command of Python (especially for text analytics and data manipulation).
  • Solid experience with SQL for querying large datasets.
  • Familiarity with NLP libraries and GenAI.
  • Ability to work with unstructured data and derive meaningful insights.
  • Strong communication skills and stakeholder management experience.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting and Banking

Note: This description focuses on the responsibilities and qualifications for the role. If there are any role-specific updates, these should be reflected in the description accordingly.

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