Front Desk and Client Service Specialist

2 days ago

Singapore IFAST CORPORATION LTD. Full time

We;re looking for someone who can provide a welcoming experience, serve and manage FSMOne clients, and support the well-being of internal staff.

Responsibilities
  • Welcome and assist walk-in clients at the front desk, making sure every visit feels professional and friendly.
  • Assist clients with account opening and general account or transaction inquiries.
  • Follow up with clients via calls or emails to update them on their account requests or issues.
  • Handle all incoming and outgoing mail, couriers, and packages.
  • Ensure the office remains clean and tidy by liaising with and overseeing the work of our third-party cleaning service.
  • Coordinate office maintenance needs, such as lights, air-conditioning, and equipment servicing, by working with vendors and the office building management.
  • Keep an eye on office supplies, snacks, and stationery, and manage orders while staying within budget.
  • Manage boardroom bookings, locker keys, and access passes.
Requirements
  • Minimum diploma in any discipline
  • Candidates without working experience or less than 1 year of working experience are welcomed to apply
  • Working experience in customer service will be an advantage
  • Service oriented and able to communicate effectively with all levels of people
  • Self-motivated, meticulous and possess initiative
  • Easy-going personality with positive attitude
  • Able to multi-task and work independently as well as work as a team
  • Ability to converse in English and Mandarin is preferred to liaise with Chinese speaking associates
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