Digital Account Manager/ Executive

2 weeks ago

Singapur, Singapore AICHAT PTE. LTD. Full time

Are you an experienced Digital Account Servicing professional with strong business acumen and a passion for digital innovation? We’re looking for an Account Manager/ Executive to manage client relationships, deliver impactful customer experiences, and drive growth across AiChat’s AI-powered Unified Messaging platform.

This is a fantastic opportunity for someone with proven client management expertise, keen interest in business messaging, marketing automation, and conversational commerce, and the ambition to grow their career in a fast-paced, high-tech AI company.

Key Responsibilities
  • Deliver proactive account management by identifying business solutions tailored to client needs.
  • Grow revenue opportunities through cross-sell, upsell, and acquisition of new clients.
  • Understand client business objectives and craft commercial proposals with support from cross-functional teams.
  • Present AiChat’s products and services to clients and prospects with clarity and impact.
  • Manage and optimize social messaging marketing campaigns and chat commerce projects for clients.
  • Monitor campaign performance, providing strategic recommendations to improve user engagement, conversion, and ROI.
  • Serve as a trusted advisor, ensuring long-term client satisfaction and success.
Requirements
  • Proven track record in client-facing account management or business development within digital, tech, or agency environments.
  • Strong presentation and communication skills, with the ability to influence and drive business discussions.
  • Solid understanding of the digital customer journey and user experience principles.
  • Experience in Marketing Automation, E-commerce, Digital Marketing, or Social Media Agency is a strong plus.
  • Entrepreneurial mindset with strong commercial sense and negotiation skills.
  • Passion for AI, digital technologies, and the evolving customer engagement landscape.
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