IT Support Analyst, Treasury

7 days ago

Singapore TD Full time
IT Support Analyst, Treasury & Balance Sheet Management

Join to apply for the IT Support Analyst, Treasury & Balance Sheet Management role at TD

IT Support Analyst, Treasury & Balance Sheet Management

Join to apply for the IT Support Analyst, Treasury & Balance Sheet Management role at TD

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Job Description:

This role is primarily responsible for providing L1/L2 support for Treasury applications which include ALM, Risk Management, Data Management, and Trading systems.

  • Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
  • Perform proactive application health checks to prevent potential failures
  • Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
  • Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
  • Ensure problem resolutions are released in production on-time and with high quality.
  • Ensure all changes to the Production Environment follow the TD Bank's Change management process.
  • Ensure change activities are performed on time, minimizing risk to the service/business environment
  • Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
  • Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
  • Update knowledge-based articles on timely manner and conduct trainings across regions.
  • Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
  • Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
  • Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
  • Working hours: 7am to 4pm or 10am to 7pm and Saturdays on a rotational basis (off in-lieu)
  • Provide after- hours support if required

Job Requirements:

  • Experience in Banking Operations technologies such as liquidity and market risk
  • Practical working experience in multi-tier applications support will be an asset to have.
  • Practical experience of support both Physical, and VMware environments
  • Understanding of financial markets and products.
  • Experience working with developers, business analysts, and infrastructure support teams will be an asset.
  • Knowledge of automation and process improvement
  • Strong understanding of ITIL Incident Management, Problem Management and Change Management
  • Experience in Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk
  • Knowledge of cloud technologies, including Azure
  • Knowledge of Scripting, SQL and/or experience in programming languages such as Java and Python
  • Knowledge of IT project & development lifecycles (SDLC), agile methodology, and ITIL
  • Experience in messaging, middleware, Java application servers
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Banking

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