Localisation Manager

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

The Hub Manager oversees a portfolio of languages - managing a team of Language Managers and Sr Localisation Specialists responsible for the strategic delivery of localisation requirements - with a focus on quality, efficiency and cost-effectiveness. They work with multiple vendors to ensure excellence in all localisation streams, including translation, quality assessment and product testing.

They are responsible for key business-focused metrics in their portfolio, identifying systemic issues across multiple languages and solving or escalating to ensure smooth resolution, performing root cause analyses and implementing improvement plans where necessary.

Key Job Responsibilities and Duties:

• Evaluate, drive and optimize localisation performance against all KPIs for a portfolio of languages

• Implement strategic delivery plans to optimise for KPIs.

• Monitor, evaluate and guarantee vendor performance across all languages in the portfolio.

• Support the implementation of new localisation solutions for key content types

• Implement - via a team of Localisation Leads - localisation strategy at language/market level, identifying, recommending and implementing changes to our platform that create a more culturally-adapted and locally-relevant user experience

• Advocate for and promote localisation opportunities in and for the group of languages; function as our regional Localisation ambassador to bridge central strategy with execution to meet the needs of our customers.

• Build strong working relationships with central and regional leadership teams.

• Mentor, coach and sponsor Localisation Leads and Sr Localisation Specialists, finding or creating career growth opportunities to support their professional development.

Qualifications & Skills:

• Extensive background in Localisation (e.g. managing operations, projects or vendors in a translation environment).

• 8+ years of experience in a management function.

• Experience with leading and coaching international teams

• Experience managing external localisation vendors.

• Strong communication skills, interpersonal skills and presence; ability to manage and influence stakeholders.

• Deep knowledge of localisation technology, incl. CATs, TMSs, MT and post-editing.

• Deep understanding of internationalization, with experience in product testing and bug reporting

• Experience with e-commerce product localisation and marketing and creative content translation and transcreation.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let’s go places together: How we Hire

• This role does come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.