Director Customer Success and Relations

3 weeks ago

Singapur, Singapore EPM Scientific Full time
Overview

Associate Vice President (APAC) at EPM Scientific

Our client is a fast growing healthtech company focused on delivering innovative solutions to hospitals, home care providers and healthcare stakeholders. They are currently looking for a Director of Customer Success and Relations to manage strategic relationships with internal and external stakeholders and ensuring exceptional post-implementation support across key accounts.

Responsibilities
  • Lead post-implementation support for key accounts, including ticketing, helpdesk operations, and customer service.
  • Deliver success metrics and service performance updates to senior leadership.
  • Oversee warranty and maintenance processes for deployed software systems, working closely with technical teams.
  • Develop and implement training programs for customer-facing teams to ensure consistent service delivery.
  • Create onboarding materials and conduct product demos for prospective clients.
  • Collaborate cross-functionally on user acceptance testing (UAT), regulatory compliance, and project tracking across international markets.
Qualifications
  • Bachelor's degree in Life Sciences, Engineering, or a related field.
  • Minimum 5 years of experience in customer success or service management, preferably in the healthcare or life sciences sector.
  • Proven leadership in managing customer service teams and resolving client issues.
  • Familiarity with the healthcare landscape in APAC.
  • Strong analytical, communication, and stakeholder management skills.
  • Proactive and adaptable, with the ability to work across time zones including US, ANZ, and APAC.

If you are interested, please apply with your updated CV attached.

Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Customer Service and Health Care Provider
Industries
  • Medical Equipment Manufacturing and Pharmaceutical Manufacturing
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