Application Support Analyst

Capula, a leading global hedge fund headquartered in London, is seeking an Application Support Analyst to join our Singapore office. This role is ideal for technically skilled candidates with strong communication abilities who are keen to support complex trading and middle-office applications in a fast-paced, financial environment.

As part of our global IT support team, you will provide first-line and second-line support for proprietary applications and infrastructure systems used across Capula's Singapore, Hong Kong, and Tokyo offices. You will play a critical role in maintaining the stability and performance of trading platforms and tools, contributing to continuous improvements, and supporting global operations in close coordination with development and infrastructure teams.

Duties and Responsibilities:

• Serve as the first line of defense for application-related incidents, investigating and resolving issues across front- and middle-office systems.
  • Conduct detailed analysis of incidents that require escalation to Level 3 teams.
    • Monitor overnight processes and batch jobs initiated from London, ensuring timely follow-ups on any failures or anomalies.
      • Support Capula's proprietary application suite, including tools built in Python and C#.
        • Assist in managing FIS Front Arena environments and monitor application health and availability.
          • Develop and maintain monitoring dashboards using Grafana; configure metrics-driven alerts to preemptively catch issues.
            • Participate in release management, working closely with development teams to deploy new features and fixes smoothly.
              • Create and maintain automation scripts (primarily in Python) to streamline manual processes and enhance system observability.
                • Collaborate with global support and development teams to resolve cross-regional issues and provide consistent support coverage.
                  • Participate in business continuity planning and testing for the Singapore office.
                    • Uphold Capula's cybersecurity and operational risk standards.
                      • Provide on-call support for overnight or critical operations as part of a global L2 rotation.

Longer-Term Responsibilities

• Identify recurring patterns in application incidents to drive process improvements and reduce operational risk.
  • Expand into development tasks or infrastructure tooling based on skillset and interest.
    • Grow into a Site Reliability Engineering (SRE)-oriented role, with focus areas including system automation, performance tuning, and monitoring architecture.

What We're Looking For

• Strong analytical and problem-solving skills with a focus on incident resolution and root cause analysis.
  • Excellent interpersonal and communication skills; comfortable working with teams across different regions and time zones.
    • A proactive and structured approach to automating repetitive tasks and improving support workflows.
      • Working knowledge or interest in technologies such as Python, SQL, FIS Front Arena, and C#.
        • A genuine interest in financial products, trading systems, and operational infrastructure.
          • Willingness to participate in on-call rotations to support critical trading operations.

This position provides a unique opportunity to develop both your technical and financial domain expertise within a highly collaborative and innovative environment. If you're eager to contribute to the technology backbone of a global hedge fund and grow your career in application support, we encourage you to apply.

Education and Qualifications

• Quantitative degree is desirable, but not necessary
  • Minimum of three years' experience supporting applications within financial services

Skills and Experience

• Strong analytical and problem-solving skills with a focus on incident resolution and root cause analysis.
• Excellent interpersonal and communication skills; comfortable working with teams across different regions and time zones.
• A proactive and structured approach to automating repetitive tasks and improving support workflows.
• Working knowledge or interest in technologies such as Python, SQL, FIS Front Arena, and C#.
• A genuine interest in financial products, trading systems, and operational infrastructure.
• Willingness to participate in on-call rotations to support critical trading operations.

Capula is committed to helping all employees flourish in their roles by supporting your professional development and offering exposure to challenges that you may not encounter in a larger organisation.

We will provide:

• A competitive salary and bonus scheme with annual reviews
• 22 days' paid annual leave
• Excellent staff development and training opportunities
• Subsidized lunch
• Medical insurance and other benefits