Floor Captain

Our front-of-house crew represents the service and overall hospitality of the restaurant. You should provide consistently excellent customer service and ensure customers are comfortable and satisfied throughout the visit. The position requires someone who is a team player, service-oriented, and passionate about the industry.Responsibilities: Familiarise with the restaurant set-up and all the food & beverage items on the menu. Perform pre-operation and side station preparations. Greet and seat guests proactively. Present guests with the menu and inform them about the specials of the day, promotions and/or menu changes if any etc. Give suggestions and also try to upsell where applicable. Take orders from the guests and to take note of any special requirements. Key the order on the POS machine and make sure all special requirements are captured and communicate clearly with the kitchen item if needed. Coordinate with the kitchen team to ensure prompt and smooth delivery of items. Serve the items to the guests as per the course of order. Stay alert and attentive to guests needs to ensure proactive service delivery at all times e..g clearing plates/cutleries after each course, clearing/refilling empty glasses, additional order required, etc. Check on guests' dining experience discreetly and when appropriate. Close the bills accurately and promptly. Attend to guests' queries, needs and other special requests professionally and promptly. Take ownership of feedback received by guests and seek assistance from F&B Manager if necessary to ensure prompt follow-up with guests and ensuring their satisfaction. Perform general housekeeping and basic cleaning tasks of the restaurant as directed. Assist with stock taking and pantry organisation when needed. Follow the restaurant safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately. Perform any other duties and responsibilities that may be assigned. What we're looking for: Passion to serve Positive service mindset Energetic and cheerful disposition Enjoy interacting with people Good communications and human relations skills Ability to work independently and take initiative Good grooming standards and personal presentation