Executive, Guest Service

3 weeks ago

Singapore CapitaLand Full time
Executive, Guest Service page is loaded## Executive, Guest Servicelocations: Singapore, West Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.**Job Description**You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service. **Responsibilities**You will:* Assist residents with check-in and check-out procedures* Ensure all residents are attended to at the Front Desk* Issue apartment access key cards* Attend to and anticipate all residents' queries and needs* Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements* Manage residents' accounts, information and apartment availability in the system* Perform simple bookkeeping* Make and confirm reservations* Assist with the onboarding process for new employees* Respond to all queries through walk-ins, emails and calls and assist with requests* Handle and record resident feedback and complaints, referring them to supervisors and managers* Receive and convey messages to residents promptly* Handle the safekeeping of cash and residents' valuables and belongings* Perform related tasks as assigned**Benefits** * Flexible benefits with comprehensive medical coverage for self and family* Training and development opportunities* Subsidised rates at Ascott serviced residences-* Strong advocate of staff volunteerism* Wellness programmes**Closing Statement:**At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.In 2025, CapitaLand celebrates 25 years of excellence in real estate and continues to innovate and shape the industry. Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain. With this full range of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses.
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