Workforce Transformation Programme Lead

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24110

Human Resources

Regular Employee

Office - Full Time

9 Jul 2025

JOB SUMMARY
What’s the opportunity?

• The Group Transformation team and Workforce Transformation Squad require a Programme Manager, to lead the critical transformation across the bank to evolve and enhance our organisational performance, ways of working and effectiveness.
• Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the workforce transformation team plays an essential role in ensuring our people are organised effectively, realising the value across our network, and have the right skills and capabilities for today and our future.

What will you do?

• The role holder will lead and work across multiple critical transformation programmes including but not limited to, fit for growth (FFG), GBS transformation, the creation of horizontal (enterprise wide) services and COEs, process simplification and tech simplification.
• In partnership with the all-relevant stakeholders (S&T MT, T&O MT, Business and Function Heads), this role will ensure strategic alignment and execution of our organisation wide workforce transformation plans and agenda are executed and embedded across the Group, ensuring sustained adoption and impactful measurable change.
• Work with senior leaders and key stakeholders to develop and execute a business aligned workforce transformation programme with demonstrable outcomes and impact
• Creates strong credibility for self within the project team based on respect
• Drives team members toward delivering on their commitments
• Creates feeling of cohesiveness and positive working environment within the project team
• Conflicts and difficult interpersonal situations are tackled and dealt with effectively
• Demonstrates good technical and/ or business understanding to manage project effectively
• Manage interdependencies across transformation initiatives / programmes
• Lead the roll out and adoption of enterprise-wide principles for the Horizontal COE Services Workforce Transformation spanning multiple strategic dimensions including organizational design, locations, tools, processes, and workforce strategy.
• Stakeholder Management
• Builds and maintains strong, positive relationships with stakeholders
• Ensures key stakeholders are kept aware of project status, risks & issues (‘no surprises’)
• Manages vendor deliverables and resolves vendor issues

People & Talent

• Develops talent in the team
• Manages Project team and support growth and development plans
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes.
• Set effective metrics and standards, transparently communicating them to project team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
• Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
• Identifies risks and issues early in their existence and maintains the project risk and issue registers on a weekly basis
• Produces and manages documented, specific resolution action plans, actively seeking to close open items by working with risk/issue owners.

Processes/ Governance

• Initiative Delivery, Planning and Tracking
• Delivers initiative benefits defined by the business on time within budget whilst adhering to organisational quality standards
• Builds and maintains initiative plans and schedules showing and accounting for internal and external dependencies
• Proactively identifies and successfully manages any schedule issues and interdependencies with other projects with no unplanned delays to the project
• Produces detailed project estimates and validates externally provided estimates carefully
• Evaluates impact of any requested scope change and presents this to Refinement Forum for discussion
• Ensures resource requirements/forecasts are built into project schedule and transferred and maintained monthly in Clarity
• Updates and reviews Lessons Learnt (both intra project and organisational), both prior to and during each project and ensures that no previous mistakes are repeated
• Maintains the project and BAU metrics library (i.e. actuals against estimates)
• Project Governance, Process and Standards
• Ensures projects are delivered according to SCB Governance requirements.
• Responsible for ensuring consistent Programme and Project delivery, adherence to best practices and increasing visibility of key risks and issues in order to enable effective decision making and improve the predictability of project delivery
• Ensure that ceremonies involving multiple Squads are executed efficiently and provide the right outputs to drive and orchestrate deliveries.
• Provides effective coordination and timely recording of minutes & action plans from various project forums
• Manages the configuration of project artefacts, ensuring they are up to date.
• Monitor programme benefits and ensure benefits management plans are implemented effectively with clear ownership and metrics of success
• Proactively engages with project team to resolve areas of non-process compliance, escalating to the Leadership if needed
• Coordinates the transformation of features into backlog items, ensure the alignment of the Squads building and delivering these backlog items (dependencies, resources contention, release trains alignment etc.) .
• Handle the non-Agile administrative work and supports the Product Owners when engaged by the controls/processes Functions
• Communication/ Reporting
• Contributes to, analyses and produces management information on regular cycles as required
• Communicates status (including risks and issues) to central project reporting functions on time without being chased
• Provides information that facilitates informed and timely decision making
• Manages project budgets, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Key Stakeholders

• Group Transformation
• T&O and Functions HRMT
• Global Heads of HR
• T&O MT (incl. CIO and COO’s)
• FFG Control Tower and FFG Programme Team
• S&T
• Chief Operating Officer, Transformation, Technology & Operations
• Group Business & Function Heads

Our Ideal Candidate

• 10+ years of experience in the financial services space with strong transformation and Programme Management background
• Strong change management experience and proven ability to develop and execute transformation roadmaps
• ABachelor’s degree of equivalent
• Training:PMP or Programme Management or Agile

Role Specific Technical Competencies

• Negotiation Skills
• Leadership
• Stakeholder Management
• Change Management
• Problem Solving
• Communication Management
• Concern for Quality and Standards
• Project Coordination
• Project Reporting
• Project Schedule Development and Management
• Project Reporting
• Scope Development and Management
• Understands and follows Bank governance processes
• Addressing Frontline Needs – Products and Processes
• Proficiency in Excel, PowerPoint, Word
• Knowledge of Agile Methodology and Tools
• Transformation
• Cost / Business Efficiency
• Management Consulting

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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