Community Growth

4 weeks ago

Singapore SecondSwap Full time

We're hiring a Community Growth & Ambassador Manager to own SecondSwap's community and execute strategy across Telegram and L1 hubs. You'll manage our global ambassador program, ensure consistent engagement, and activate user participation around token launches and ecosystem events.

This is a full-stack community role: you'll need the judgment of a moderator, the organizational skills of a program manager, and the creativity to keep traders engaged week after week. You will collaborate with our Social Media Manager for Twitter and paid KOL campaigns, while owning ambassadors, grassroots KOL relationships, and all community outcomes.

Key Responsibilities
  • Community Engagement: Grow and moderate Telegram; support members with timely answers and keep conversations active around trading and token unlocks.
  • Ambassador Program: Recruit, onboard, and manage ambassadors globally; provide playbooks, incentives, and recognition systems that keep contributors productive.
  • Content & Product Alignment: Coordinate with product and content teams to deliver updates, token announcements, and educational materials into community channels.
  • User Activation: Run polls, memes, contests, and trading challenges that encourage wallet connections, bids, and active participation.
  • Collaboration: Partner with the Social Media Manager to align campaigns across Twitter and Telegram while ensuring the community retains its own distinct tone and rhythm.
  • Weekly engagement activities and reporting (polls, contests, meme campaigns, conversation tracking).
  • Ambassador program operations and reports (growth, activity, incentives delivered).
  • Token-specific announcements and coordinated engagement campaigns for listings and unlocks.
  • Community calls planned, hosted, and executed with clear CTAs for user action.
Skills & Requirements
  • Community Management Skills → Directly tied to keeping Telegram active and supportive.
  • Program Management Skills → Required for running ambassador operations and reporting effectively.
  • Content & Communication Skills → Needed to translate token updates into clear posts, announcements, and community calls.
  • Analytical Skills → Important for tracking weekly engagement, ambassador impact, and community health.
  • Collaboration Skills → Essential for working with product, content, and social teams to align timing and messaging.
  • Languages: Fluency in English required; proficiency in Mandarin or Korean is a strong plus.
Why Join
  • Own the community voice of a category-defining DeFi marketplace.
  • Build and scale an ambassador program that shapes how traders, issuers, and ecosystems engage.
  • Be part of a team turning idle allocations into active markets, helping crypto move from Locked to Liquid .
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Marketing and General Business
Industries
  • Technology, Information and Internet, Technology, Information and Media, and Data Infrastructure and Analytics

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