Waiter Supervisor

关于 About Mansion 7: Mansion 7 is a modern Cantonese dining destination in the heart of Singapore, where traditional culinary craftsmanship meets contemporary flair. Our team is made up of passionate chefs, attentive service staff, and creative minds, all working together to deliver unforgettable dining experiences for our guests. We value teamwork, professionalism, and a deep respect for both our craft and our customers. Joining Mansion 7 means becoming part of a warm, supportive, and high‑performing family, where every member plays a role in our shared success and have a lot of fun while doing that. Mansion 7 是位于新加坡中心地带的现代粤式餐厅，将传统烹饪技艺与现代风格完美融合。我们的团队由充满热情的厨师、细心的服务人员和富有创意的人才组成，共同努力为宾客打造难忘的用餐体验。我们重视团队合作、专业精神，以及对技艺和顾客的深深敬意。加入 Mansion 7，意味着加入一个温暖、互助、高效的大家庭，在这里，每位成员都为共同的成功贡献力量，并在其中享受无限乐趣。 职位描述：Job Description 作为一名餐厅主管，必须是一位多才多艺的领导者，能够兼顾多项职责， 同时专注于提供优质服务并推动餐厅的成功。 As a restaurant supervisor must be a versatile leader, capable of juggling multiple responsibilities while maintaining a focus on providing excellent service and driving the restaurant’s success. Roles and Responsibilities 1. Operational Management: Manage the restaurant’s opening and closing procedures. Coordinate with kitchen staff to ensure seamless food service. Monitor inventory levels of food, beverages, and supplies; order necessary items to avoid shortages. Ensure that all food and beverages meet the restaurant's quality standards before being served to customers. Ensure that the restaurant maintains an authentic Cantonese dining experience, respecting cultural traditions and customer expectations. If possible, communicate in both Cantonese and English (or other relevant languages) to effectively interact with staff and customers. Coordinate and manage special events or banquets, ensuring that they are well‑organized and meet customer expectations. Work with customers to plan and customize menus for special events, ensuring their needs and preferences are met. 2. Staff Management: Oversee the work of waitstaff, kitchen staff, and other employees to ensure they are performing their duties effectively. Prepare and manage staff schedules to ensure the restaurant is adequately staffed at all times. Provide training and guidance to new employees on customer service, food safety, and restaurant procedures. 3. Customer Service: Greet and interact with customers to ensure they are satisfied with their dining experience. Address and resolve customer complaints and issues promptly to maintain a positive dining experience. Ensure that all food and beverages meet the restaurant's quality standards before being served to customers. 4. Financial Management: Oversee the handling of cash, credit card transactions, and daily financial reconciliations. Assist in managing the restaurant's budget, controlling costs, and optimizing profitability. 5. Health and Safety Compliance: Ensure the restaurant complies with all health and safety regulations. Conduct regular health and safety inspections and audits. Implement and enforce cleanliness and hygiene standards. 6. Menu Management: Work with the chef to develop and update the menu, ensuring a balance of traditional and new dishes that meet customer preferences. Implement and oversee special promotions, events, or seasonal menus to attract customers. 7. Compliance and Legal Responsibilities: Ensure the restaurant adheres to all relevant laws and regulations, including labor laws, food safety standards, and licensing requirements. Stay updated on any changes in regulations and implement necessary adjustments. 8. Coordination with Management: Regularly report to the restaurant manager or owner on operational performance, staff issues, and customer feedback. Participate in planning sessions to develop strategies for improving service, increasing sales, and enhancing the overall dining experience. Requirements High school diploma or equivalent required. 需要高中文凭或同等学历。 Previous experience as a Supervisor in a restaurant environment preferred. 有在餐厅环境中担任服务员的经验者优先。 Excellent communication and interpersonal skill. 优秀的沟通和人际交往能力。 Ability to work in a fast‑paced environment and multitask. 能够在快节奏的环境和多任务中工作。 Basic math skills and accuracy with handling cash and operating a point‑of‑sale system. 具备处理现金和操作销售点系统的基本数学技能和准确性。 Availability to work flexible hours, including evenings, weekends, and holidays. 能够弹性工作时间，包括晚上、周末和节假日。 Stand for long periods (up to 8 hours). 长时间站立（最多 8 小时）。 Lift and carry trays, dishes, and other equipment (up to 25 pounds). 提起并搬运托盘、盘子和其他设备（重达 25 磅）。 Move quickly and efficiently in a fast‑paced environment. 在快节奏的环境中快速高效地行动。 Employment Benefits Birthday leave. 生日假 Wedding and child birth cash gift. 婚礼和孩子出生礼金 Duty meal per shift. 每班值班餐 Matrimonial, childcare, paternity, maternity, compassionate leave as per MOM guidelines. 根据 MOM 指南享受婚姻假、育儿假、陪产假、产假和事假 Performance bonus and rewards. 绩效奖金和奖励 #J-18808-Ljbffr