Senior Case Management Call Centre Lead — Ops

What the role is: The incumbent supports the Assistant Director in managing call centre operations for vaping case management. He/She supervises the daily call handling activities, ensures quality service delivery for agency coordination, enquiries, and maintains operational standards. The incumbent monitors call quality, supports case triaging processes,...

What the role is: The Deputy Director/ Senior Assistant Director, Case Management Call Centre (CMCC) oversees the call centre operations supporting vaping case management. The incumbent manages multi-stakeholder communication channels including frontline enforcement support, counselling centre coordination, rehabilitation subject assistance, and penalty...

Call Centre Manager PERSOL Posted today Job Description Position: Call Centre Manager. Job Type: Full-Time. Salary: Up to $7,000 (Dependent on Experience). We are seeking an experienced and dynamic Call Centre Manager to lead our team towards exceptional service delivery. In this pivotal role, you will be responsible for the holistic management of our call...

A national healthcare regulator in Singapore is seeking a Deputy Director/Senior Assistant Director to oversee the Case Management Call Centre operations. This role involves managing stakeholder communications, ensuring high service standards, and leading a team in complex case management. The ideal candidate has 6-8 years of experience in call center or...

A leading recruitment firm in Singapore is seeking an experienced Call Centre Manager to oversee their operations. You will lead a dynamic team to achieve outstanding service delivery, manage SLAs, and enhance customer service strategies. Ideal candidates will have 5-7 years of call centre experience, with a strong background in performance management,...

Ops Tech Specialist (Centre of Excellence) Join to apply for the Ops Tech Specialist (Centre of Excellence) role at VITAL (Ministry of Finance) . What the role is The Ops Tech Specialist (COE) plays an integral role in VITAL's shared services team, leading and providing guidance to drive technical solutions and support the business with operational related...

A leading global real estate services firm in Singapore is looking for a customer service professional to manage calls and support clients. The ideal candidate will have good communication skills, experience in a Contact Centre, and be able to train others. This role involves monitoring performance to ensure KPIs are met, as well as handling complaints. Join...

Select how often (in days) to receive an alert: Create Alert Deputy / Team Lead, Customer Support Associate - Call Centre Institution: National Healthcare Group Polyclinics Family Group: Ancillary What you’ll do as a Team Lead? As Team Lead or Deputy Team Lead of the Virtual Service Centre (VSC), you will lead customer support officers in delivering...

Senior Executive/Assistant Manager, Admin Ops Job Title: Senior Executive/Assistant Manager, Admin Ops Posting Start Date: 23/10/2025 Job Description The National University of Singapore is seeking a highly motivated candidate as a Management Assistant Office at the Yeo Boon Khim Mind Science Centre (MSC). The Centre has been driving translational research...

Join to apply for the Manager, Case Management role at Great Eastern Provide personalized support and coordination of medical services to patients. Ensure seamless coordination of medical services between policyholders, financial representatives and medical providers to enhance the overall healthcare experience for our customers, and drive utilisation of...