Associate Director, Fraud Operations

The Associate Director, Fraud Operations is responsible for managing fraud risk across the retail segment and channels. The role ensures prevention, detection, timely investigation and resolution of fraud and scam cases while driving continuous improvement in fraud controls and processes. Key responsibilities Lead fraud operations across digital and non-digital channels. Be on the forefront of emerging fraud trends; and leverage fraud intelligence and analytics to assess evolving fraud patterns. Develop and refine prevention and detection strategies, enhance rule performance and implement end-to-end controls across all channels. Own, manage and optimize fraud rules, scenarios, models, watchlists, triggers and alerts. Responsible for fraud and scam statistics, management reporting, operational dashboards, performance metrics and trend analysis. Partner with business, strategy, analytics and technology teams on the enhancement, implementation and execution of fraud controls. Collaborate with external partners, vendors and industry implementing anti-fraud controls. Identify skill gaps and drive continuous training and improvement on emerging fraud trend and tools. Responsibilities Strategy Manage and deliver the Fraud Risk Management Strategy, provide fraud advisory in relation to fraud and scams prevention, detection and management. Business Primary focus on WRB Business, including touchpoints with SME and CIB. Processes Compliance with relevant policies, processes, standards and regulations with respect to fraud risk management. Support the implementation and enhancement of fraud risk process, and controls to ensure compliance with such policies, processes, standards and regulations. People & Talent Lead through example and build the appropriate culture and values, work in collaboration with risk and control partners. Risk Management Proactive identification, escalation, resolution, management, and reporting of fraud, scam and related risks, issues, near‑misses. Effective rollout of fraud risk management policy and standards, including completion of gap analysis, ensuring compliance etc. Ensure effective governance, oversight and management over fraud operations teams. Governance and Reporting Ensure effective governance, oversight and management over fraud operations teams. Ensure timely reporting of fraud and scam statistics, operational dashboards, performance metrics, trend analysis and reporting to management and relevant committees. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalation, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles. Our Ideal Candidate 8+ years in fraud risk management, fraud operations, investigations, or financial crime risk management in a Bank or fintech. Strong knowledge of fraud risk typologies, prevention and detection strategies across digital payments, online and mobile banking, including anti-fraud policy, regulations and standards. Strong Risk Management awareness and is able to identify, manage and mitigate such risks independently. Experience with fraud monitoring systems, including rule, scenarios and model development. Good analytical, collaboration, project management and communication skills. Certifications such as CFE, CISA, CRISC or equivalent are advantageous. Bachelor’s degree in finance, Business, Risk Management or related field. Role Specific Technical Competencies Fraud Risk Management Anti-Fraud/Scam Controls Enterprise Risk Management Analytical Thinking Project Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good. These are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we comply with: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time‑off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market‑leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first‑aiders and all sorts of self‑help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values‑driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential. 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