Product Technology Consultant
1 month ago
Description
Our team is looking for a Product & Technology Consultant who will be a part of our Professional Services and Delivery team. This is a high impact opportunity that consults our agency customers on Sabre Solution & technology integrations. As part of the Commercial & Services team, PTCs have the technical, functional, and inter-personal skills to support customer engagement from initiation to execution for technical account management.
Role and Responsibilities:
Customer Business Landscape Assessment
Understand and documents the customers current state with focus on the business pain points. (technical and operational)
Creates a solution architecture document as to how Sabre products / partner offering can address the agencies pain points.
Demonstrates/ Quantifies the value of the solution
IT Assessment & Sales Pitch
Leads technical and operational aspects of engagements
Performs prospect’s technical needs evaluation
Constructs a Solution set composed of Sabre and technology partner products/services
Ensures that proposed Sabre solution set is the optimal for the customer to achieve their business objectives.
Technology partner network development
Proactively identifies and builds working relationship with technology partners
Customer relationship
Be the voice of the customer to Sabre Product/Marketing team by articulating ongoing solutions / investment requirements and associated business case
Maintains a very close working relationship with customer’s key stakeholders
Seeks and obtains information about Customers’ technology project portfolio and priorities including but not limited to regular engagements on workflow optimization, automation needs, revenue diversification, etc
Proactively introduces Sabre products/solutions including Sabre APIs to optimize workflow, drive efficiency and further stickiness
Prepare and conduct regular customer reviews
Promote awareness and encourage adoption of new released functionalities and related benefit to customers’ business
Review product adoption and opportunities to optimise usage
Manages customer perception by focusing the customer success and benefits of adopting Sabre technology
Duty of care
Manage customer’s Sabre product system integration and beta test activity and identify critical path items and key risks to stakeholders.
Proactively shares updates with key stakeholders and drive implementation/ adoption to mitigate adverse operational impact
Facilitate customer’s escalation path to promote visibility and subsequent resolution of customer’s operational challenge
Qualifications and Education Requirements:
Minimum 3 years of travel industry work experience
Bachelor’s degree in Tourism & Hospitality or related
Deep knowledge & understanding of travel agency processes and operational standards and how Sabre products and services support efficient agency marketing and operations.
Possess the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design and re-engineering
Strong consultative or collaborative leadership among customers and internal stakeholders in order to achieve business and technical objectives
Excellent customer service and communication skills
Familiar with mid/back-office tools and corporate/leisure online booking tools. And have basic understanding of APIs and its applications / tools such as Soap or Postman, is an added advantage.
Ability to analyze and trouble-shoot system related issues
Excellent written and verbal communication / presentation skills
Attention to detail and ability to multi-task to support multiple customers
Knowledge of NDC
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-HC1-
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