SAINT LAURENT Department Manager
4 weeks ago
Description
We are currently seeking a Department Manager who will report to the Store Director as part of our dynamic team in Ion.
ROLE
The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department and store.
He/she represents the company to their best possible ability and is a proactive sales professional who is also responsible for leading, motivating and coaching the team in the achievement of the key business KPIs and goals. They are also responsible for staff development and in ensuring that their department runs in the most effective way possible.
Business developer:
Supervise sales to ensure customer engagement and that the qualitative standards required by our brand are maintained
Ensure that your department is providing excellent customer service on the sales floor, in the fitting rooms and at the cash desk
Implement action plans defined with the HQ and Store director and guarantee follow up at store level
Analyse store trends and communicate high quality relevant feedback to the Store Director and Retail Director
Punctually submit all quantitative and qualitative information to the Buying team at Headquarters in order to communicate any requirements and to predict possible issues
Keep up to date with market and fashion trends, know and monitor your surrounding business environment including local competition and communicate this information to the Staff
Talent leader and developer :
Communicate on a daily basis technical and stock information related to the product to the Staff in the Department
Create and maintain a positive and motivating work environment
Motivate and challenge the team on a daily basis in your department
Recruit, retain and develop your team
Support the Store Director in setting up and delivering: Morning briefings, one to one meetings, personal development plans
Ensure your team are kept informed of store performance and KPIs
Identify and develop the strengths of each team member, supporting professional growth through training and coaching
Provide team training in order to engage customers: clientelling, after-sales activities, deployment of training tools
Process Manager:
Ensure that all the processes are in compliance with legal and safety requirements
Challenge current processes to ensure efficiency and effectiveness in your department
Take all the necessary measures to ensure loss prevention and safety in the store
Ensure the correct rotation of the goods in the warehouse for the department involved
Adhere, inform and follow-up on all Company Policies & Operational Procedures
Brand Promoter:
Promote the culture of the brand internally and externally
Build a network who have an impact on local and international luxury businesses in order to promote customer loyalty, especially with Top Clients and VIPs
Ensure the store atmosphere upholds brand image
Always lead by example
Guarantee excellent customer experience
Personally manage all delicate situations regarding issues related to the product
PROFILE
Significant experience in the sale of luxury goods or retail
Proven management experience and the ability to achieve results through providing constructive, feedback and coaching
Product sensitivity and extensive product knowledge within the category
Strong knowledge of the market and fashion trends
High sensitivity to customer experience and loyalty
Detail orientated and highly organised with the ability to prioritise the needs of the business
Adaptable in your approach
Willingness to be involved in innovative projects
Excellent interpersonal skills and a passion for providing excellent customer service
A positive attitude with ambition to learn and develop
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
RegularStart Date
2024-07-01Schedule
Full timeOrganization
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