Senior Business Systems Analyst

5 months ago


Singapur, Singapore Workato Full time

About Workato

Workato is the only integration and automation platform that is as simple as it is powerful and because its built to power the largest enterprises, it is quite powerful. 

Simultaneously, its a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly across any apps and databases.

Were proud to be named a leader by both and and trusted by 7,000+ of the world's top brands such as , , , and more. But what is most exciting is that this is only the beginning. 

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care . Thats why we offer all of our employees a vibrant and dynamic work environment they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you

Also, feel free to check out why:

named us an enterprise startup to bet your career on

recognized us as one of the top 100 private cloud companies in the world

ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

ranked us the #1 best company for remote workers

Responsibilities

Understand and remain up to date, provide guidance, policies and recommendations on industry trends and evolving standards for Go-to-Market/Revenue Operations, business process, especially best practices for tools like Salesforce

Administer, set up, configure, and troubleshoot issues in Go-to-Market/Revenue Operations tools like Salesforce

Create and maintain automations within Go-to-Market/Revenue Operations tools (e.g. Salesforce apex, custom script, flows) and across systems through Workato recipes

Execute project lifecycle which includes development, testing, review, deployment to implement feature configurations and customizations of Go-to-Market/Revenue Operations tools and automations to meet evolving business and operational needs.

Maintain security and integrity of the companys Go-to-Market/Revenue Operations tools instances through the implementation of proper governance and permissions

Ensure optimal performance in Go-to-Market/Revenue Operations tools through the implementation of scalable solutions, in line with industry best practices

Be the SME (subject matter expert) for Go-to-Market/Revenue Operations tools and guide users in executing operations in these tools e.g. reassigning records, creating new records

Create business and technical documentation for customizations, workflows, and business processes and keep all documentation up to date

Monitor new release features in Go-to-Market/Revenue Operations tools and review for potential impact to existing configuration, as well as potential benefits for the business

Requirements

Qualifications / Experience / Technical Skills

5+ years of experience working with Go-to-Market/Revenue Operations tools like Salesforce

Experience with implementing or configuring CPQ

Experience with writing, troubleshooting Apex code and custom script

Salesforce Administrator Certification preferred

5+ years of experience with supporting Go-to-Market departments (i.e. Sales, Marketing, Customer Success, Partner Channel)

Experience in agile development preferred

Experience of automating business processes including lead to deal closing process, campaign management, partner deal registration, etc

Effective technical troubleshooting and debugging skills

Familiarity with and experience with automations using AI is a plus

Soft Skills / Personal Characteristics

Critical thinker who asks important questions to understand requirements and dig deeper into proposed solutions

Comfortable collaborating within and outside of the team for projects and issues, across various locations and time zones

Can confidently provide support and user training across departments

Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork

Excellent verbal and written English communication skills

Can exercise strong problem-solving skills, and analytical thinking

Exceptional team player with strong analytical, communication and interpersonal skills

Excellent organization and time management skills

Keen to learn new applications and software

Growth mindset, ability to iterate, and design-thinking approach to problem-solving

Ability to work independently with minimal guidance



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