Senior Business Systems Analyst
5 months ago
About Workato
Workato is the only integration and automation platform that is as simple as it is powerful and because its built to power the largest enterprises, it is quite powerful.
Simultaneously, its a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly across any apps and databases.
Were proud to be named a leader by both and and trusted by 7,000+ of the world's top brands such as , , , and more. But what is most exciting is that this is only the beginning.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care . Thats why we offer all of our employees a vibrant and dynamic work environment they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you
Also, feel free to check out why:
named us an enterprise startup to bet your career on
recognized us as one of the top 100 private cloud companies in the world
ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
ranked us the #1 best company for remote workers
Responsibilities
Understand and remain up to date, provide guidance, policies and recommendations on industry trends and evolving standards for Go-to-Market/Revenue Operations, business process, especially best practices for tools like Salesforce
Administer, set up, configure, and troubleshoot issues in Go-to-Market/Revenue Operations tools like Salesforce
Create and maintain automations within Go-to-Market/Revenue Operations tools (e.g. Salesforce apex, custom script, flows) and across systems through Workato recipes
Execute project lifecycle which includes development, testing, review, deployment to implement feature configurations and customizations of Go-to-Market/Revenue Operations tools and automations to meet evolving business and operational needs.
Maintain security and integrity of the companys Go-to-Market/Revenue Operations tools instances through the implementation of proper governance and permissions
Ensure optimal performance in Go-to-Market/Revenue Operations tools through the implementation of scalable solutions, in line with industry best practices
Be the SME (subject matter expert) for Go-to-Market/Revenue Operations tools and guide users in executing operations in these tools e.g. reassigning records, creating new records
Create business and technical documentation for customizations, workflows, and business processes and keep all documentation up to date
Monitor new release features in Go-to-Market/Revenue Operations tools and review for potential impact to existing configuration, as well as potential benefits for the business
Requirements
Qualifications / Experience / Technical Skills
5+ years of experience working with Go-to-Market/Revenue Operations tools like Salesforce
Experience with implementing or configuring CPQ
Experience with writing, troubleshooting Apex code and custom script
Salesforce Administrator Certification preferred
5+ years of experience with supporting Go-to-Market departments (i.e. Sales, Marketing, Customer Success, Partner Channel)
Experience in agile development preferred
Experience of automating business processes including lead to deal closing process, campaign management, partner deal registration, etc
Effective technical troubleshooting and debugging skills
Familiarity with and experience with automations using AI is a plus
Soft Skills / Personal Characteristics
Critical thinker who asks important questions to understand requirements and dig deeper into proposed solutions
Comfortable collaborating within and outside of the team for projects and issues, across various locations and time zones
Can confidently provide support and user training across departments
Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork
Excellent verbal and written English communication skills
Can exercise strong problem-solving skills, and analytical thinking
Exceptional team player with strong analytical, communication and interpersonal skills
Excellent organization and time management skills
Keen to learn new applications and software
Growth mindset, ability to iterate, and design-thinking approach to problem-solving
Ability to work independently with minimal guidance
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