Admission Counsellor

Job Roles and Responsibilities:

• The role holder is responsible leading the Admissions team in the campus and prospecting, nurturing and closing prospective leads, and onboarding new students.
• Leads the prospecting, nurturing and closing process in the Admissions team
• Supervises, develops and provides guidance to the Business Development Managers, Admissions Executive and Customer Relations Officers/ Parent Liaison Officers
• Manages operations to hit performance metrics for the Admissions team in the campus.
• Works closely with the Admissions Head to understand monthly targets, tracks the monthly targets for the team, and works towards the achievement of these targets
• Collaborates with the Marketing and Academics teams to develop strategies to increase enrolment numbers
• Develops parent engagement strategies to quickly and effectively build relationships with prospective parents
• Assists in the planning and organising of various programmes and activities in the campus, such as Open House, parent-teacher events, orientation, etc.
• Able to understand the key pain points and drivers of prospective parents, and align the school’s offerings to their needs
• Monitors the offline and online channels for leads and follows up with prospective parents (e.g. one-to-one counselling for offline channels, quick response to emails and web queries for online channels or tele conversations, etc.)
• Reviews the effectiveness of the various channels and shares feedback with the Admissions Head
• Acts at the first point of contact, guides new parents through the Admissions process (e.g. documents, scholarships, admissions fees, etc.), the transition to the MyGIIS tool for future communications, and conducts onboarding for new students