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Port Services Engineer
4 months ago
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Wilhelmsen Ship Services is looking for a Port Service Engineer.
The port service engineer will sell and promote Wilhelmsen Ships Service Network, products, services and concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, chemical tests and product demonstrations, as required or identified as necessary.
Who you will report to:
ThePort Service Engineer reports to the Port Service Manager –works closely together with the rest of the team to promote Wilhelmsen Ships Service.
What you will be doing:
PSE Main responsibilities
Continuously promote WSS products and services to current and potential customers by use of campaign or other material and tools
Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them before or on arrival and provide them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier
Visit vessels upon request for specific services, assist vessel’s crew for port deliveries where applicable
Visit vessels according to the prioritised customer category and highest global business value and sales potential
Report back the vessel visit outcome in the system and create relevant leads
To possess the required and defined technical competencies that is agreed with the Area Technical Sales Manager, and thus able to promote all Solutions and carry out defined services and inspections/installations
Complete and issue relevant documentation after every visit/service on board
Ensure that the customers experience the port service interaction as professional, valuable and pleasant
Obtain customer feedback concerning any matters affecting customer satisfaction and report backin Salesforce, included reporting of any customer complain if necessary
Report back to Area Technical Sales Manager(Sales)on competitor activities in the Port
Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, additional product/services needed)
What you need to be successful in this role:
Tertiary/ Degree in a technical/engineering field (mechanical, engineering, maritime)
Approximately 3-5 years’ experience in technical/ engineering / maritime field
High intellectual curiosity and a willingness to learn
Capability to drive an independent workstream
What we are looking for:
Ability to act on initiative in a proactive manner
Good interpersonal, influencing and networking skills with awareness of global cultural differences
Results and process driven, with a high level of responsibility
Co-operating attitude being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values
What we offer:
Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.
Sounds interesting? If you can see yourself in this role, please let us know why you are our Business Analyst. As an internal candidate you can apply by entering the internal job portal (Workday front page> Menu > Career> Find jobs). Here you can upload your resume and a motivational letter.
Work location: Singapore
Contact details: Recruitment Specialist - Corrie Kew - C
#WSS