Implementation Analyst

2 weeks ago

Singapur, Singapore Visa Full time
Job Description

Team Summary

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

The Implementation Services team is responsible for delivering end-to-end client implementations for products, solutions, infrastructure, and new client onboarding.

What an Analyst, Implementation Services does at Visa:

The Implementation Services team is a talented team of professional services organization responsible for overall technical program management and implementations, with a focus on implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region.

This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP (Asia Pacific) region.

This is an individual contributor responsible for solving complex problems, serving to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality.

In this role, you are expected to:

  • Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelines
  • Coordinate directly with clients to analyze and understand card program setup/endpoint requirements to implement Visa products and services and facilitate endpoint connectivity to support the business and formulate implementation solutions
  • Confidently manage client projects in parallel to product developments and a changing landscape
  • Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders
  • Be able to communicate complex, technical concepts in a focused and well-organized manner
  • Be able to learn and acquire knowledge in modern technologies in keeping step with market developments
  • Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
  • Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
  • Represent client system and operational requirements to internal Visa organizations
  • Be an active contributor in a high-performing, supportive, and inclusive team culture
  • Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor
  • Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments, leveraging your immediate manager for guidance and direction where needed
  • Coordinate internal Visa resources to ensure delivery on commitments

Why this is important to Visa:

The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.


Qualifications

What you will need:

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

  • Bachelor’s Degree or equivalent qualification
  • A minimum of 5+ years’ experience in a customer support role in financial services, payment card, software, or information services
  • Understanding of digital payments and web-based technology including HTML, web-based service APIs, JSON, XML
  • The ability to successfully manage competing priorities while serving as a positive influence across the organization
  • Strong project management skills
  • Candidate is required to interact with stakeholders in Hong Kong, hence the ability to speak Cantonese fluently is a must
  • Strong verbal, written, presentation and interpersonal skills. Demonstrated ability to articulate complex technical terms or processes into business language

What will also help:

  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
  • Willingness to take on new challenges, explore innovative ideas and be flexible with changing priorities
  • Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to innovative ideas and changes to the standard operational procedures

Projects you will be a part of:

Client implementation projects are the gateway to new business and increased revenue for Visa, as well as being key to helping our clients achieve their business objectives. The team leads project discussions with Visa Clients to achieve a timely and error free implementation of new Visa products and services and/or add-on of Visa programs. This role is responsible for solving complex problems and taking a broad perspective to identify innovative solutions.

If you are passionate about efficient project delivery that meet key business needs, love to apply your business acumen to solve unique or complex problems and get excited about delighting our clients through successful and efficient project execution, then this is the role for you.



Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

  • SAP Implementation Specialist

    1 month ago

    Singapur, Singapore Delaware Full time

    About the RoleWe are seeking a skilled SAP Implementation Specialist to join our team at Delaware. As a key member of our consulting team, you will play a crucial client-facing consulting role that requires in-depth functional knowledge of business processes.You will interact with clients to understand their requirements and help define solutions to address...

  • Lead Analyst

    4 months ago

    Singapur, Singapore Singapore Post Full time

    locationsSingPost Centre, Level 02time typeFull timeposted onPosted Todayjob requisition idR-102290 Job Description As the IT Systems Analyst Lead focusing on logistics international business growth, you will be responsible for analyzing, designing, and implementing IT systems solutions that enhance our operational efficiency and scalability across...

  • Asia Pacific Regulatory System Implementation Business Analyst

    6 months ago

    Singapur, Singapore JPMorgan Chase & Co. Full time

    We are seeking an Associate to be part of the Asia Pacific Regulatory Reporting team that partners with the Asia Pacific Senior Financial Officer, Legal Entity Controller and Corporate Technology teams to contribute to automate the Asia Pacific local regulatory reporting systems and BASEL last mile reporting.  As a Business Analyst within the Asia...

  • Data Analyst

    1 month ago

    Singapur, Singapore Pottery Barn Full time

    Job Title: Data AnalystJob Summary:We are seeking a highly skilled Data Analyst to join our team at Pottery Barn. As a Data Analyst, you will be responsible for transforming raw data into meaningful insights that empower our business users to make informed decisions.Key Responsibilities:Analyze and interpret complex data sets to identify trends and...

  • Financial Analyst

    1 month ago

    Singapur, Singapore Global Schools Foundation Full time

    Job Title: Financial AnalystJob Summary:We are seeking a highly skilled Financial Analyst to join our team at Global Schools Foundation. The successful candidate will be responsible for analyzing financial data, managing treasury functions, and preparing financial reports.Key Responsibilities:Preparation and analysis of financial reports for...

  • Quantitative Analyst

    1 month ago

    Singapur, Singapore ALS International Full time

    Senior Analyst (Quantitative)We are seeking a highly skilled Quantitative Analyst to join our team at ALS International. The successful candidate will be responsible for developing and implementing quantitative strategies across various asset classes and geographical areas.Key Responsibilities:Design and implement quantitative models to analyze and optimize...

  • Performance Metrics Analyst

    7 months ago

    Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Operations Excellence Process Analyst

    1 month ago

    Singapur, Singapore PRISM+ Full time

    Operations Excellence Process AnalystPRISM+ is a leading Singaporean direct-to-consumer smart home appliances brand, committed to offering cutting-edge products at affordable prices. As a rapidly growing and evolving organization, we are seeking a talented Operations Excellence Process Analyst to join our team.The Operations Excellence Process Analyst plays...

  • Business Systems Analyst

    1 month ago

    Singapur, Singapore OCBC Bank Full time

    Job DescriptionAs a Business Analyst in OCBC Bank's Technology Solutions team, you will play a critical role in driving digital initiatives and improving business processes. Your expertise in payments and financial services will be essential in analyzing business requirements and developing solutions that meet the needs of our customers and stakeholders.Key...

  • Lead Analyst

    1 month ago

    Singapur, Singapore IHiS Full time

    Key Responsibilities:The Lead Analyst / Assistant Lead Analyst is responsible for managing the assigned product roadmap domains and maintaining oversight of related NEHR enhancements. This involves strategic planning, prioritization, and coordination with cross-functional teams to ensure alignment with national programmes and emerging policy shifts.Key...

  • Senior Systems Analyst

    1 month ago

    Singapur, Singapore Parkway Pantai Limited Full time

    The RoleWe are seeking a highly skilled Senior Systems Analyst to join our team at Parkway Pantai Limited. As a key member of the Systems & Process Analyst (Ops system) team, you will be responsible for working with end users to propose and review business processes involving Ops IT systems to ensure optimal workflow and ease of use.Key...

  • Business Systems Analyst

    1 month ago

    Singapur, Singapore Phillip Securities Full time

    Business Systems AnalystJob SummaryWe are seeking a skilled Business Systems Analyst to join our team at Phillip Securities. As a Business Systems Analyst, you will be responsible for gathering, analyzing, and formalizing user business requirements and processes into project specifications.Key ResponsibilitiesGather and analyze user business requirements and...

  • Business Systems Analyst

    1 month ago

    Singapur, Singapore Cantier Systems, Inc. Full time

    Business Systems AnalystCantier Systems, Inc. is seeking a skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will be responsible for analyzing business needs and developing solutions to improve operational efficiency.Key Responsibilities:Analyze business requirements and develop solutions to improve operational...

  • Data Analyst

    1 month ago

    Singapur, Singapore Activate Interactive Pte Ltd Full time

    About UsActivate Interactive Pte Ltd is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their...

  • Data Systems Analyst

    1 month ago

    Singapur, Singapore Seagate Full time

    At Seagate, we're empowering humanity to thrive in the data age. As a Data Systems Analyst, you'll play a crucial role in crafting precision-engineered solutions that help the world store and manage exponential data growth.As a key member of our HR team, you'll partner with People and Places (HR) to develop, implement, and maintain information systems...

  • Data Analyst

    1 month ago

    Singapur, Singapore Helius Full time

    Job Title: Data AnalystThis is a challenging role that requires a strong analytical mindset and attention to detail. As a Data Analyst at Helius, you will be responsible for collecting, analyzing, and interpreting large datasets to inform business decisions.Key Responsibilities:Develop and implement data analysis tools and techniques to improve KYC...

  • Senior IT Systems Analyst

    1 month ago

    Singapur, Singapore Singapore Post Full time

    Job Title: Senior IT Systems AnalystJob Summary:We are seeking a highly skilled Senior IT Systems Analyst to lead our logistics IT solutions team. As a key member of our team, you will be responsible for analyzing, designing, and implementing IT systems solutions that enhance our operational efficiency and scalability across international markets.Key...

  • Security Risk Analyst

    1 month ago

    Singapur, Singapore Unison Consulting Pte Ltd Full time

    Security Risk AnalystAt Unison Consulting Pte Ltd, we are seeking a highly skilled Security Risk Analyst to join our team. As a Security Risk Analyst, you will be responsible for ensuring the security and integrity of our systems and data.Key Responsibilities:Conduct security testing and risk analysis to identify potential vulnerabilities and threats.Develop...

  • Senior Financial Analyst

    1 month ago

    Singapur, Singapore Tri-Cap Consulting Full time

    Senior Financial AnalystTri-Cap Consulting is seeking a highly skilled Senior Financial Analyst to join our team in Asia Pacific. As a Senior Financial Analyst, you will be responsible for operational finance and corporate accounting for a portfolio of entities, reporting directly to the Finance Director and Finance Manager.Key Responsibilities:Prepare and...

  • Ops Excellence Process Analyst

    2 days ago

    Singapur, Singapore PRISM+ Full time

    PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.The Ops Excellence and Planning Process Analyst is responsible for...