Junior IT Field Support Engineer

4 months ago


Singapur, Singapore Procurri Full time

Procurri is one of the leading global independent providers of Third Party Maintenance Services, IT Asset Disposition (“ITAD”) & Data Centre Services, and Hardware Distribution & Resale. By offering a channel that combines the technology, finance and logistics domains, Procurri aims to be a global aggregator of enterprise services and hardware to its customers.

The Role

Job Responsibilities

  • Provide technical pre-sales and post-sales support to sales team and clients
  • Provide field support based on SLA (24x7 on rotation basis)
  • Perform standby duty based on rotation basis
  • Provide post-sales project implementation and coordination
  • Provide break-fix support including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of System hardware level, troubleshooting of Operating System, incident ownership and customer management
  • Prepare & provide documentation on technical, process improvements & reporting
  • Deliver high quality services and customer satisfactions to our clients
  • Ensure good housekeeping of equipment residing at designated platform area and maintain its work area tidiness within the engineering area
  • Ensures timely update of utilization on daily basis
  • Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
  • Provides problem determination, diagnostic testing, repair/resolution of System hardware, Operating System, virtualization and infrastructure in complex enterprise environments.

Ideal Profile

Requirement

  • Diploma or Degree in Computer / IT related courses
  • Hands-on experience with servers
  • Good attitude to learn new technologies
  • Able to work independently as well as in a team

What's on Offer?

  • Opportunity to make a positive impact
  • Great work environment


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