Credit Control Manager
2 weeks ago
Description:
Marsh is seeking candidates for the following position based in the Singapore office:
Credit Control Manager
What can you expect?
Embark on a journey of career growth and acceleration with the world’s leading broker and risk adviser.
Unparalleled opportunity to be part of a fun and dynamic Operations team at Marsh.
Exceptional training and development initiatives as well as exposure to a wide range of learning avenues that you can tap on to reach your full potential.
We will count on you to:
Oversee the day-to-day operations of Marsh SG APH's Fiduciary department, with a specific focus on Credit Control.
Collaborate with internal stakeholders to provide a value-added experience and address operational issues and expectations.
Understand the team's purpose and ensure timely and high-quality delivery to clients, while honouring commitments to internal stakeholders.
Manage Service Level Agreements (SLAs) for accuracy, productivity, and turnaround time with internal and external stakeholders.
Efficiently allocate and utilize resources (people, processes) to optimize operational efficiency.
Foster ongoing communication and relationships with first-line managers of operating companies to exchange performance information, address exceptions, discuss expectations, anticipate process changes, and identify new opportunities.
Provide operational decision support and influence expectations with operating companies to enhance stakeholder experience.
Assess team competencies, potential, and performance levels to develop skill-based development plans and mentor underperforming team members.
Set goals, conduct timely and objective feedback sessions, and identify skill and competency gaps to create learning plans for the team.
Implement people development plans to meet current and future skill requirements.
Foster an engaged workforce by monitoring levels of engagement and intent to stay within the team.
Promote adherence to organizational policies, procedures, and standard operating procedures (SOPs).
Monitor and address performance in risk and compliance, identifying areas for improvement in operational risk.
Report and escalate exceptions related to processes, people, and policies, and participate in decision-making as necessary.
Undertake ad-hoc assignments and support regional office, local business, or Business Process Improvement projects as needed.
What you need to have:
Prior credit control experience from insurance broking and/or reinsurance industry
Experience in operations in insurance / financial services / reinsurance operations within an organization with proven track record in service delivery
Strong operations knowledge in Invoice to Cash processes
Expertise in end-to-end credit control and accounts receivable processes within the insurance and/or reinsurance broking industry
Excellent communication and leadership skills
Good influencing and negotiation skills
Strong analytical and decision-making ability
Ability to work with regional, offshore and onshore stakeholders
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