Associate/VP, Forex and Fixed Income Production SupportPermanent contractSingapore, Singapore

4 weeks ago

Singapur, Singapore Société Générale Assurances Full time

Associate/VP, Forex and Fixed Income Production Support

Permanent contract|Singapore|IT (Information Technology)

Associate/VP, Forex and Fixed Income Production Support

Singapore, Singapore (country) Permanent contract IT (Information Technology)

Responsibilities

• Lead support team members to troubleshoot and resolve, communicate incidents for traders, sales and operations on daily requests across the global applications.
• Provide thorough and clear analyses to unblock, assist and fix IT topics and issues for our business.
• Act as a coordinator between various teams like Infrastructure, development team to analysis and resolve root cause of issues and outages
• Manage prioritization of issues, and work closely with 1st & 2nd level support and development teams. Conduct Monthly Production review to stakeholders.
• Drive continuously team and process improvement, and do further automation monitoring and other processes
• Show accountability and be aware of all risks within its activities / scope of responsibilities

Profile required

Minimum 5 years of experience (for Associate), or Minimum 10 years of experience (for VP) working in IT in Technology solutions facing the Front office in the banking industry Prior experience in large scale global application support and strong experience in working with teams in remotely locations Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision Ability to technically analyze problems encountered with these systems and employing technical skills to overcome them Experience in managing communications across business and technology stakeholders at varying levels across a medium to large scale enterprise Ability to work in a team environment Self-motivating and delivery-focused individual Board knowledge in both pre-trade and post-trade activities, and Ability to understand the big picture - can step back and understand the context of problems and react accordingly Proven written and verbal communication skills at business writing level, and develop long lasting relationships with all levels of management Functional knowledge in FX Cash and Option products

Behavioral Skills:

Client - Client focus: I nurture a long-term relationship with the clients/internal partners Team Spirit - Open mindset/Respect: I listen and share my views and my expertise in an open mode Innovation - Change management: I support change Responsibility - Risk awareness: I am constantly on the lookout for risks Commitment - Care: I demonstrate consideration for others

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