Desktop SupportPermanent contractSingapore, Singapore
4 weeks ago
Desktop Support
Permanent contract|Singapore|IT (Information Technology)
Desktop Support
Singapore, Singapore (country) Permanent contract IT (Information Technology)
Responsibilities
Primary Objectives:
Act as the single point of onsite contact for all IT related topics. Provide direct user support for front and back office and support functions Work with 2nd level support of system administrators or external vendors to determine nature of problem relating to systems/PCs and related software Use technical and analytical expertise/knowledge of systems to resolve problems internallyPrincipal Responsibilities:
Perform L1/L2 troubleshooting and break-fix (in person, by telephone, or via remote access) in a timely and accurate manner. Installing, diagnosing, repairing, maintaining, and upgrading all IT hardware/software and equipment (including but not limited to PC, Laptops, IP Phones, tablet, smartphones, dealer boards and Printers). Log all incident and request cases on the call logging system. To solve or escalate IT related problems and follow them through until case closure. These could range from urgent calls requiring immediate attention; to request for maintenance on hardware or information relating to the introduction of new systems. User account administration; removal of access for new and existing users. Assist to set-up and troubleshoot Town halls, Video, and Audio Conference issues. Create, update, and publish documentations relating to innovative solutions for enhanced user experience. Train users on new technology products being launched. Simulate technical issues encountered by end-users to come up with a standard permanent resolution. Actively utilise and contribute to the knowledge management system. Educate users about the purpose of self-assistance portals to have a basic knowledge on how to setup and some useful information of our business applications. Support MAC -Move, Add, Changes relating to user desk relocation and equipment upgrade. Actively participate in regional projects. Propose improvements to GTS services. Assisting in new systems or application implementations. Asset management; Track and monitor IT assets including hardware, accessories, loaned equipment’s, servicing, decommissioning and replacement. Liaise with 3rd party vendor in the proper provision of a timely support respond and resolution. Actively involved in Business Continuity pre and post events. Monitoring, maintaining BCP equipment and provide support.
Profile required
Academic Background and Certifications, Experience
A diploma or above in Information Technology. Minimum 2 years’ experience in system support and network support service. Solid experience in Microsoft Windows platforms. Strong communication and interpersonal skills (written and verbal) in English, and is able to present ideas in a clear and concise manner. Keen attention to details. Strong analytical skills and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Able to work independently and under pressure. Good Team player who is a self-starter and able to multi-task. Strong customer service orientation.Operational Skills
Detailed understanding of TCP/IP inter-networking fundamentals, Microsoft 10/11 workstation/server/infrastructure and/or Solaris/Unix administration. Hands-on knowledge on Active Directory, DNS/WIN/DHCP, file/print services, ACL, registry modification, policy configuration, VB scripting and use of other desktop troubleshooting commands/tools would be essential. In-depth working knowledge of Microsoft products with a focus on Outlook. Knowledge of Microsoft Deployment Toolkit and Windows Deployment Server. Working knowledge of Microsoft Windows, Apple/Mac products, and handheld devices such as tablets/smartphones. A technical knowledge that will allow them to install systems, upgrade and repair, install expansion cards and upgrade PC memory, and to show initiative in solving problems associated with PC. Knowledge in the real-time data feed and trading applications such as Reuters, EBS and Bloomberg would be useful.Behavioral Skills
Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position Team Spirit - Collective mindset: I favour the team’s interest over my own results Innovation - Technology: I adopt new technologies in the solutions and projects I work on Responsibility - Accountability: I make decisions in my scope of responsibilities Responsibility - Performance: I strive for high performance Commitment - Sustainability: I strive to develop my skills and knowledgeWe regret to inform that only shortlisted candidate will be notified.
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