TikTok Shop

3 weeks ago

Singapur, Singapore TikTok Full time

About the team

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Service and Experience Team is part of the Governance and Experience organization. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a Regional Business Analyis Lead (APAC) who will be responsible for leading a team to deliver analytics projects to reach the department's strategic business goals. Responsibilities- Lead a team of Business Analysts with a focus on Service & Moderation in an E-commerce environment;- Scope, define and manage the execution and delivery of analytics projects and reach the department's strategic business goals;- Gather, analyze, and report information related to the current support processes;- Extend the data automated reporting solutions, and other proactive efforts that tie results to our overall business goals; - Create customized data analysis tools, applications, and data manipulation utilities for the team. Innovations will include tools that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and markets;- Provide summary reports on various processes, including but not limited to Knowledge, Training, Quality, Automation, VOC;- Provide ample opportunity to analyze various operational aspects of our business, including data gathering for determining strategic direction of the service delivery organization;- Assist in development of key business suggestions and memos including internal and external business reviews;- Support regular reports and presentations with key findings, observations, data insights and recommendations.

- 7-9 years experience in a business analysis and report management role with 3-4 years in a lead role managing a few direct reports;- BA Lead role in Customer Service industry is a must;- Experience in eCommerce is a plus;- Familiar with deep analysis around increasing productivity and efficiency (customer service) while reducing cost is critical;- Have strong experience in deep analysis, push results and work effectively across teams;- Strong problem solving, strategic thinking, and presentation and communication skills in front of leadership and clients; - Strong understanding of the processes, working knowledge of customer service operations;- Have the ability to work independently and under pressure, and the ability to influence others without having direct authority;- Experience in business, financial or statistical analysis;- Eager to learn, initiative taker and problem-solver;- Excellent written, verbal and interpersonal communication skills;- Experience in E-commerce or marketplace platforms is a plus.

  • TikTok Shop

    1 week ago

    Singapur, Singapore TikTok Full time

    About the team As the Ecommerce Content Policy leader, you will be responsible for mentoring a team of Ecommerce Content Policy Managers that develop policies, run programmes, and drive operational optimisation to improve users' live-shopping experience. You are highly analytical, able to articulate and defend Ecommerce content policy philosophies,...

  • TikTok Shop

    1 week ago

    Singapur, Singapore TikTok Full time

    About the team Special Project will drive the growth of TikTok Shop by working closely across all the department, responsible in delivering impact on the growth of merchants, users and content producers to succeed on platform, as well as delivering the best customer experience by providing the best service. Responsibilities- Allocate and monitor the budget...

  • TikTok Shop

    3 weeks ago

    Singapur, Singapore TikTok Full time

    About the team :Governance and Experience(GNE) Data Science team works closely with the GNE ops teams in each region, is aiming to support the GNE ops team to make TikTok shop a safe and trustworthy platform for customers, sellers and influencers. What you can get here is totally different from a pure shelf-based ecommerce business model. Join us, and...

  • TikTok Shop

    3 weeks ago

    Singapur, Singapore TikTok Full time

    About the team Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for a User Education Writer to join our team to help improve and...

  • TikTok Shop

    1 week ago

    Singapur, Singapore TikTok Full time

    About the team Welcome to our Incubation team! In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service. Responsibilities- Planning and executing segment-wise seller education and training with...

  • TikTok Shop

    3 weeks ago

    Singapur, Singapore TikTok Full time

    About the team The integrated marketing team crafts and executes integrated marketing and communications & campaign strategies that resonate with our diverse audience across SEA. The team builds brand awareness, drive user engagement, and enhance the overall shopping experience. Whether it's launching innovative marketing campaigns, optimizing user...

  • iOS Software Engineer

    3 weeks ago

    Singapur, Singapore TikTok Full time

    About the team The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe. ---Responsibilities1. Develop efficient, highly...

  • iOS Software Engineer, Global E-commerce

    3 weeks ago

    Singapur, Singapore TikTok Full time

    About the team The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe. ---Responsibilities1. Develop efficient, highly...

  • Android Software Engineer

    4 weeks ago

    Singapur, Singapore TikTok Full time

    About the team The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe. ---Responsibilities1. Develop efficient, highly...

  • Android Software Engineer, Global E-commerce

    4 weeks ago

    Singapur, Singapore TikTok Full time

    About the team The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe. ---Responsibilities1. Develop efficient, highly...

  • Frontend Software Engineer, Global E-commerce

    4 weeks ago

    Singapur, Singapore TikTok Full time

    About the team The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe. ---Responsibilities1. Develop efficient, highly...

  • Frontend Software Engineer

    3 weeks ago

    Singapur, Singapore TikTok Full time

    About the team The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe. ---Responsibilities1. Develop efficient, highly...

  • Backend Software Engineer, Global E-commerce

    3 weeks ago

    Singapur, Singapore TikTok Full time

    About the team The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe. ---Responsibilities1. Develop efficient, highly...

  • Backend Software Engineer

    4 weeks ago

    Singapur, Singapore TikTok Full time

    About the team The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global e-Commerce Shopping Platform, collaborating closely with engineers around the globe. ---Responsibilities1. Develop efficient, highly...

  • Algorithm Engineer, TikTok E-commerce

    1 week ago

    Singapur, Singapore TikTok Full time

    About the team Our team enhances the recognition capabilities for users, products, short videos, and more, in order to recommend more suitable products to users and provide them with an excellent shopping experience. Responsibilities:- Construct user profiling system to accurately depict each user's shopping interests by analyzing their behavioral...

  • Algorithm Engineer

    1 week ago

    Singapur, Singapore TikTok Full time

    About the team Our team enhances the recognition capabilities for users, products, short videos, and more, in order to recommend more suitable products to users and provide them with an excellent shopping experience. Responsibilities:- Construct user profiling system to accurately depict each user's shopping interests by analyzing their behavioral...

  • TikTok Shop

    1 week ago

    Singapur, Singapore TikTok Full time

    About the team E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Responsibilities- Collaborate closely with the TTS global SNL (Seller and...

  • TikTok Shop

    1 week ago

    Singapur, Singapore TikTok Full time

    About the team E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Responsibilities- Develop and implement global e-commerce IPR governance...

  • TikTok Shop

    3 weeks ago

    Singapur, Singapore TikTok Full time

    About the team Ecommerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for a Policy & Education Program Manager to join our team to help...

  • TikTok Shop

    1 week ago

    Singapur, Singapore TikTok Full time

    About the team Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful...