Associate Director, Account Manager

4 months ago

Singapur, Singapore SS&C Technologies Holdings Full time
Job Description

Roles and Responsibilities:

  • Ensure a full understanding of the client’s needs and expectations across service delivery teams and provide clarity for the actions required to service the client.
  • Identify and coordinate service delivery modifications in response to changes in client activities or regulation and raise change projects within the organization as required.
  • Coordinate and drive resolution of issues affecting the quality of service and overall client experience.
  • Manage client communication and internal coordination on client requests for service enhancement, expansion, or customization.
  • Plan and attend engagement meetings with clients on a regular basis to build trust and deepen the client relationship.
  • Manage the team and provide leadership, training, and coaching to the managers across fund accounting / middle office operations.
  • Identify and produce appropriate key management information / business metrics to communicate and facilitate the client relationship.
  • Manage due diligence meetings/responses for prospective or existing clients and their investors.
  • Oversee the preparation of board reports and represent the organization in client board meetings.
  • Ensure proper coordination of relationships with third parties related to the client activity, including system providers, auditors and external legal counsels.
  • Deliver efficiencies through automation, Standardisation and STP of processes.

Requirements:

  • University degree in finance/accounting or commensurate experience
  • At least 8+ years’ experience working within a financial services environment in a Fund Accounting or Middle Office Operations role, preferably in the Hedge Funds space.
  • Strong people management skills: both locally and remotely.
  • Strong client and team management skills
  • Strong written and verbal communication skills – ability to communicate clearly and efficiently with clients, team, peers, and management.
  • Forward-thinking with the ability to anticipate issues and drive solutions.
  • Ability to work in changing, fast-paced work environment.
  • Good time management and organizational skills.
  • Resourceful, possess a can-do and continuous improvement mindset.
  • Has track record of delivering on process improvements.

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