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Continous Improvement Manager
6 months ago
Summary:
The role of the Continuous Improvement Manager is to identify areas of improvement within an organization’s processes, systems, and procedures. Provide feedback to stakeholders for continuous improvement goals and keep track on the same.
Profile:
At least 2 years of experience in Service Desk as Continuous Improvement Manager Excellent verbal and written communication skills Quality and Improvement focused A sharp eye for identifying weak points in processes and organizational structures. A strategic and analytical mindset. Excellent communication and presentation skills. Dynamic thinking and problem-solving abilities. Leadership and mentoring skills. Confidence in leading organizational change Customer focus, strong team player, resourceful and results oriented Highly motivated and able to encourage innovation within the organization Intermediate user of – MS Office ( Outlook, Excel, PowerPoint, SharePoint ) Basic user of Power Apps & Power BI.Responsibilities & Activities:
Analyzing company processes and procedures. Developing process enhancement strategies. Investigating shortfalls, issues, and complaints in current business processes. Establishing norms and standards of company performance. Monitoring staff performance and organizational processes. Collaborating with other stakeholders to enhance productivity and staff satisfaction. Communicating ideas and opinions to other members of management. Managing staff cohorts and teams of various sizes. Training, mentoring, and guiding team members in new processes. Staying up-to-date with developments in management and process optimization.Core Competency:
Excellent proficiency in English (written and oral) Good written and oral knowledge of English language Analytical trouble-shooting skills Committed to self-development and the subsequent development of others. Relevant Third Level Qualification or equivalent Minimum 6 months call center experienceEthics and Compliance:
Standard of Business Conduct (SOBC) - DXC rules of business ethics concern honesty, courtesy and fairness in dealing with customers, suppliers, competitors etc. You are to avoid any activities which might reflect unfavorably on yourself or the good name of DXC. Records Management - It is compulsory to maintain confidentiality in respect of all DXC’s confidential information. This includes support processes, technical information, specification, personnel and financial records etc. Global Security - DXC is committed to conducting its business in a manner that ensures the security of our workforce, our workplaces and the protection of our assets. While the company is doing its best to provide a clean, healthy, secure and safe environment to work in, as staff, you are expected to co-operate by observing and must adhere to DXC Security Policies at all time. IT Security – IT Security protects brand, reputation, IT infrastructure and digital information, enabling DXC to conduct business securely. Ensure that you are always complying with DXC Information Security Policy.Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
