Senior Manager, IS&T

3 weeks ago

Singapur, Singapore Mapletree Full time

Senior Manager, IS&T (Business Process Automation) (Based in Singapore)

Employment Type: Permanent Location: Singapore

The Role

This position will be leading project teams in various sizes for SAP BW/Hana BI platform and modern cloud data lake/warehouse (Azure, AWS).

Job Responsibilities

•Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
•Work closely with business teams to develop list of efficiency and automation projects and monitor the deliveries
•Evaluate the processes, internal workflows, and business user needs for businesses process automation (BPA)
•Conduct meetings/workshops to analyze, (re)design, model and map processes with process and system owners.
•Collect relevant information through the mapping of different business processes for analysis and design of BPA 
•Conduct activities that can help in the development of better process engineering.
•Inspect business processes, identify flaws, and find ways to improve them through BPA
•Examine the best practices of businesses and technological developments to automate and streamline business processes efficiently
•Ensure process mapping and re-engineering outcomes adhere to business and organizational policies and manage any risk impacts
•Collaborate with development team or IT vendors, and business users for the development of new process designs
•Document all business process modelling and automation for future use.
•Oversee implementation of BPA projects from beginning to completion and manage project resource, timeline and budget effectively
•Manage change requests and support cases of BPA and related areas, dashboard and reports with technical team
•Interpret and define process and system metrics data for BPA
•Achieve KPIs and efficiency of BPA and related scope
•Proactively identify and address potential risks that could impact project delivery and collaborate with stakeholders to mitigate these risks.
•Efficiently communicate project progress updates to various levels within IT and across business units
•Prepare and present project management documents for business process automation or related projects 
•Ensure effective project governance and delivery of projects
•Manage relevant BPA and related vendors and ensure quality and performance of vendors

Job Requirements

Skills
•Excellence in organization, accountability, responsibility and following up
•Capability in business process streamlining and re-engineering for efficiency and productivity
•Proven track record of successfully led and completed at least 4 end-to-end implementation of major IT projects, of which, at least 2 were in business/system process re-engineering and automation
•Ability to work hand-in-hand with development team, IT vendors and business users
•Ability to be the conduit between technical team and business stakeholders
•Proficient in stakeholder management
•Effective verbal and written communication abilities
•Ability to work in changing environment and the capacity to prioritize, multitask and maintaining service qualities
•Experience in project management and delivery
•Excellent interpersonal, influencing, and negotiation skills
•Ability to deliver effective presentation and influence at milti-levels of the organization
•Knowledge in process improvement and re-engineering methodologies
•Well versed in system project management methodologies
•Proficiency in using tools for project planning, monitoring, and tracking
•Experience in Real Estate/Property industry

Education
•Bachelor or Master Degree in Information Technology/Systems, Business, Computer Science or a related field 
•Business Process Management Certification or Six Sigma Belts preferred
•PMP or Scrum Master Certification preferred

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