E-Commerce and Distribution Associate
4 weeks ago
Job Description
The successful candidate will be part of the E-Commerce & Distribution Department in Sales & Marketing Division. He/She is responsible for monitoring app performance and customer feedback while supporting the product owners in the day-to-day development of the SingaporeAir app.
Key Responsibilities
Preparation of the company's mobile performance statistics Generation of the Internet statistics from internal systems, Google analytics, Firebase analytics as well as from supporting systems Monitor customer feedback for SingaporeAir App related errors and assist with investigation and resolution of any issues that are reported from customers Coordinate with Customer Affairs and other business units to respond to customers Manage minor feature development and regression testing for SingaporeAir App releases Conduct user acceptance testing and regression testing for mobile app releases and preparing the FAQ for new app features Manage customer engagement by actively monitor and review all feedback channels to feed them into the roadmap via prioritisation Conduct post release survey to validate user values on released features and upcoming featuresRequirements
Diploma in any discipline Experience in eCommerce or digital related work is preferred Self-driven and motivated to achieve results Excellent interpersonal, planning and organisation skills Strong analytical and problem-solving skills Good IT skills with understanding of current eCommerce trends Good communication skills-
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