Field Support Manager

3 weeks ago


Singapur, Singapore Cook Medical Full time

Overview

The Field Support Manager is responsible for leading SBU product launches, training (internal and external), product questions, and case support for assigned area. This position provides leadership within the assigned area for product launches, in collaboration with Product Management and Marketing, and supports the annual business plan to help the sales team meet or exceed projected sales goals.

Responsibilities

• Maintain current knowledge of SBU product line with a sound understanding of the associated medical specialties
• Educate, update and coach the sales team on new/updated SBU products, competitive products, and in general how to engage customers clinically
• Provide clinical support during procedures as needed
• Educate and update customers through in-servicing training, literature, videos and articles approved by the company
• Support and participate in VISTA Training Courses to help ensure effectiveness of the courses
• First point of contact for assigned area for product questions
• Develop and maintain active relationships with key accounts and key regional physicians
• Support product evaluations and/or clinical studies as appropriate

• Monitor market share and competitor activity in the assigned territory
• Provide market intelligence and other appropriate feedback to SBU management in a timely manner
• Participate in local, national and international meetings as requested. Ability to attend meetings and exhibitions outside of office hours and on weekends
• Must work and interact effectively and professionally with and for others throughout various levels of the global organization
• Must maintain company quality and quantity standards

Qualifications

• Minimum 5 years experience as a clinician and/or industry representative within the SBU product line
• Must have in depth knowledge of SBU products and procedures
• Demonstrated experience in leading a team, or projects or taking on training/leadership responsibilities in current role
• Good general understanding of business

• Demonstrated experience with planning and executing product launches, including working with Marketing and Product Management.
• Demonstrated ability and experience coaching other representatives on product and procedural knowledge and on engaging customers on a clinical level

• Must have effective oral, written and presentation communication skills
• Ability to work in collaborative and independent work situations and environments with minimal supervision
• Ability to remain calm and receptive in fast paced situations
• Must have excellent analytical and problem solving skills



  • Singapur, Singapore TechnipFMC Full time

    IT Field Services Support Engineer Location: Stephenville, TX, US Employment type: Employee Place of work: Office Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it....


  • Singapur, Singapore Corporate Full time

    JOB SUMMARYAs part for the Revenue Management Field Support Team, the primary responsibility of this role will be on overseeing ERS attributes. The role is responsible for:  Providing both strategic and technical guidance to ERS hotels requesting inventory changes.  Analyzing and providing recommendations on optimizing ERS attributes to enhance the display...


  • Singapur, Singapore M1 Full time

    Job Responsibilities/Requirements: The Corporate Technical Support Field Engineer (Corp FE) will be providing enterprise-level assistance to our customers. He/she will troubleshoot and resolve network and hardware issues relating to the services and solutions that we provide. Understand the root cause to prevent its recurrence or minimize the impact...


  • Singapur, Singapore Johnson Controls Full time

    What you will do: In this role, you will assist in monitoring, analyzing, testing and ensuring operations of an organization's IT infrastructure, implementation, and systems. Proactively identifying and resolving first level technical issues, optimizing system performance, and contributing to the efficiency and effectiveness of IT operations. Works with...


  • Singapur, Singapore Johnson Controls International Full time

    What you will do: In this role, you will assist in monitoring, analyzing, testing and ensuring operations of an organization's IT infrastructure, implementation, and systems. Proactively identifying and resolving first level technical issues, optimizing system performance, and contributing to the efficiency and effectiveness of IT operations. Works with...


  • Singapur, Singapore Abbott Full time

    MAIN PURPOSE OF ROLE Drive sales force capability and business results via new hire training plans to accelerate onboarding and improve pull-through of knowledge and skills. Support APAC Training Director in coordinating and executing training plans for tenured sales force, including gap analysis, design & development, delivering workshop and...


  • Singapur, Singapore Wendy's Full time

    Why Wendy's When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be...

  • Associate L1

    2 weeks ago


    Singapur, Singapore Publicis Re:Sources Global Full time

    Job Description Provide IT technical support, by remote and/or onsite means, to the end user/customer community in the Publicis Groupe Agencies within the market.  This involves first level technical support of all matters of IT, including but not exclusive to, Desktop Services, Network & Wireless Infrastructure, File & Print Services, Applications...

  • Associate L1

    2 weeks ago


    Singapur, Singapore Publicis Re:Sources Global Full time

    Job DescriptionProvide IT technical support, by remote and/or onsite means, to the end user/customer community in the Publicis Groupe Agencies within the market. This involves first level technical support of all matters of IT, including but not exclusive to, Desktop Services, Network & Wireless Infrastructure, File & Print Services, Applications and...


  • Singapur, Singapore Hiab Full time

    Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference. Purpose of the position This purpose of this position will be to take overall leadership of...


  • Singapur, Singapore Atlas Copco Full time

    .fit_to_content{width:%;height:auto}We are looking for a Field Service Engineer to join our Compressor Technique Service team in Singapore. Please apply for the role if you are passionate about hands on service work and keen to develop your careAt Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge...

  • Field Trainer

    2 weeks ago


    Singapur, Singapore Rentokil Initial Full time

    Field Trainer - Pest Control plans and conducts new and existing Rentokil-Initial methods trainings to field operatives, and proactively prepares the operatives for coming product and service changes impacting methods and tools. Identifies competence development needs (together with business and function stakeholders, supervisors and troubleshooters), and...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionObjective: We are looking for a Field Application Engineer to drive new projects and business pipelines for FY23/24 growth.Responsibilities:• Responsible for pre & post sales requirements of Company’s Power Quality products (preparing technical documents & commercial proposals)• Provides technical support to distributors and key account...


  • Singapur, Singapore Link Compliance Full time

    As a part of our client's global field service team the field service engineer provides field and factory support to our customers and channel partners. In this role the field service engineer will be responsible to technically troubleshoot small to mid-size pump or compressors through analytical calculations, perform warranty evaluations through root cause...

  • Field Service Manager

    2 weeks ago


    Singapur, Singapore Talent Trader Group Full time

    Responsibilities: Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region. Lead a team of field service technicians and support staff to ensure efficient and timely service delivery. Develop and implement service strategies to meet customer satisfaction and business objectives....


  • Singapur, Singapore Porsche Asia Pacific Full time

    Tasks Support in coordination of relevant business processes between Porsche Asia Pacific, Porsche AG and importers Assist and support the new business field team in their daily business Support in roll-out and operations of digital products in key markets (e.g. My Porsche) Support related rollout and integration of Porsche digital sales systems and projects...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Objective: We are looking for a Field Application Engineer to drive new projects and business pipelines for FY23/24 growth.Responsibilities:• Responsible for pre & post sales requirements of Company’s Power Quality products (preparing technical documents & commercial proposals)• Provides technical support to distributors and key account customer for...


  • Singapur, Singapore Carrier Full time

    About the role This position is for a Field Service Engineer who ensures that customers receive timely, efficient, and effective support to maximize the performance and longevity of the products or systems. When issues arise, service engineers diagnose problems, identify the root causes, and develop solutions to rectify them. This often requires a...


  • Singapur, Singapore Teradyne Full time

    Organization & Role The Teradyne Field Support team is looking for a highly-motivated, energetic, driven Field Application Engineer who will work collaboratively with the team as well as independently to find and develop imaginative, thorough, and practical application solutions. Responsibilities Provides first line onsite application...


  • Singapur, Singapore Allegion Full time

    Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.  Position Title: Field Service Technician...