Senior Technology Delivery Architect
4 months ago
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Act as Level-3 engineer and Subject Matter Expert for Global Network Services. Part of the 24x7 escalations team (on rotational standby call). Manage incidents escalation to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner. Provide Technical Support and consultancy as SME to internal stakeholder, for and not limited to service onboarding and process improvement. Review complex change request and participate in pre-change council meeting. Work closely and support problem management team to identify root cause of chronic problem or recurring issues, plan for preventive actions and improvement. Analyse IP network performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc. Occasionally provide training to Tier 1 and 2 engineers on the complex issue handled. Perform risk and impact assessment on the hardware, software advisory affecting Singtel network. Support engineering teams on new product/ feature implementation, node deployment and technical support matters Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, manuals, troubleshooting guides, etcSkills For Success
Degree in Computer Science / Electronics Engineering, or any other relevant discipline. Cisco CCIE certified or CNNP with rich experience troubleshooting in complex enterprise LAN and large WAN network. At least 8+ years’ experience in similar support roles, working directly with large global customers and partners. Minimum to have one SDWAN certifications. Working experience minimum in two of the following SDWAN product: Cisco, Silverpeak, Velocloud, Fortinet, etc. Strong knowledge on Telco and enterprise network and technologies. Strong understanding of routing protocols like OSPF, BGP, MP-BGP, MPLS, TE, SR, QoS, SDWAN Overlay protocols. Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.) Experience of Security services (IDS/IPS, UTM, DDoS, Firewalls etc.) Working Experience with security products like Checkpoint, Palo Alto, Fortinet, etc, is a plus. Strong ability to independently debug broad, complex, and unique networks with mixed medium and protocols required. Cloud and Virtualization experience (AWS, Azure, VMWare, OpenStack) is a plus. Excellent written and verbal communication skills are required. Strong situational awareness and critical thinking abilities. Experience in leading a team is great advantage as this role potentially will require to lead group of engineers.Your Career Growth Starts Here. Apply Now
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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