Repair Tendering Specialist
2 weeks ago
What will you be doing
• Validates repair sales leads and any missing information with the help of Maintenance Technician or Technical Helpdesk
• Liaises with the Maintenance Supervisor on progress of sales leads, tenders and orders
• Converts the sales lead to a tender depending on the contract coverage
• Pre-alerts customer of coming tender, makes sure we have the decision maker’s correct contact details, communicates the tender to the decision maker and makes sure the customer received it correctly
• Proactively explains the tender content and value to the customer
• Follows up with customer to check on the customers decision in a timely manner and to ensure we get the order
• Answers customers questions about the tender content, price level, discounts and scheduling
• Periodically contacts customers in relation to open tenders
• Creates the work/service order and confirms the order was received and created
• Receives and resolves customer queries and complaints about repairs forwarded from customer service
• Manages the repair sales funnel and reviews his/her targets in sales cockpit to make sure we reach our repair business target
What do we offer?
Career progression opportunities within a global organisationFull-time role enabling you establish a function and make it your ownTotal reward elements that engage and motivate our employees and help us make KONE a great place to workComprehensive learning and development programs covering a wide range of professional skills-
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